Michael Marshall
Brandon,FL
Overview
20
20
years of professional experience
Work History
Warehouse Associate/Assembler
Team Technical Services
11.2020 - Current
- Provide exemplary customer service by greeting customers, listening to their needs and provide them with the parts, services, and advice they need, and when needed, point them in the right direction should they need an item that is not in stock
- Responsible for accurately receiving, picking, shipping and transferring hydraulic industrial parts, fittings, hoses and other various related inventory to a vast array of customers including power plants, industrial manufacturers and space exploration companies, according to company policies and procedures
- Responsible for assembly of various projects, including hydraulic hoses, valves, pneumatic pressure regulators and enclosures housing various industrial fittings and components
- Utilize safe work methods to ensure that all transactions are conducted swiftly and accurately, utilizing a forklift, pallet jack and other tools
- Test and inspect custom manufactured enclosures for air leaks and proper electronic function, according to company standards
- Interact with Outside and Inside Sales personnel, as well as Purchasing and Accounting personnel to schedule shipments and resolve any issues impeding the flow of customer orders
Clerk/Package Handler
United Parcel Service
02.2007 - Current
- Provide exemplary customer service by ensuring that customer's packages are delivered accurately by communicating with the customers, as well as the drivers, to correct any errors on shipping/address labels
- Utilize UPS databases to lookup and correct addresses for packages that could not be delivered by delivery drivers
- Audit packages destined for overseas delivery for correct paperwork to ensure swift and accurate delivery
- Handle hazardous materials safely
- Communicate effectively with supervisors and fellow employees to ensure there are no delays in delivery
Warehouse Associate
Dow Electronics
11.2019 - 11.2020
- Responsible for accurately receiving, picking, shipping and transferring home theater electronics, car audio components and accessories, satellite television components and related merchandise to customers and other warehouses in the company network, according to company policies and procedures
- Utilize safe work methods, ensure shipments are loaded accurately and swiftly using a forklift and pallet jack
- Ensure proper inventory and organization of merchandise stored in the warehouse
- Provide support in other areas, as needed, such as packing orders to ship via Fed Ex, United States Postal Service, and United Parcel Service
Receiving Associate
PH Supply
02.2019 - 10.2019
- Responsible for receiving and transferring firearms, accessories, ammunition, and related merchandise to stores in the company network, following applicable laws and regulations
- Ensure proper inventory and organization of merchandise stored in the warehouse and vault
- Utilizing safe work methods, ensure shipments are loaded accurately and swiftly using a forklift and pallet jack
- Handle hazardous and valuable materials, such as ammunition, safely
Maintenance Assistant
Palm Garden of Sun City Skilled Nursing Facility
05.2018 - 11.2018
- Communicate with residents and staff to ensure comfort and safety
- Facilitate communication between residents, staff, and management to resolve any issues and ensure smooth running operation of the facility
- Respond to maintenance requests in a timely and efficient manner, ensuring the residents are confident in the results
- Communicate with third party vendors to outside repairs, as well as assisting vendors when on site
Enrollment Representative
Bisk Education
05.2017 - 05.2018
- Advise potential students on the professional development courses they need to succeed in the workplace
- Make outbound calls and follow up as necessary to assist and secure new enrollments
- Assist students with the admission and enrollment processes for Villanova University's online certificate courses
- Resolve customer service issues, or escalate/redirect issues to the appropriate channels to get them resolved as swiftly as possible
Warehouse Associate
Amazon Fulfillment Center
12.2014 - 12.2016
- Ensure customer packages and shipment orders were loaded correctly, safely, and swiftly
- Communicate barriers and opportunities with fellow Associates, Process Assistants, and Area Managers to help improve the flow of customer orders
- Trained as Powered Industrial Truck Operator, including Electric Pallet Jack, Center Rider, and Stand Up Forklift
- Trailer Docking and Releasing trained
Security and Barback
Stump's Supper Club and Howl at the Moon
04.2010 - 09.2012
- Security - ensured customer satisfaction by providing a safe and secure environment by communicating rules and policies clearly and effectively to patrons
- Checked customers' identification cards to ensure legal drinking age
- As Barback - ensured that bars were fully stocked, and ready to provide customers with refreshments
- Responded to Bartenders' needs and retrieved what was requested
- Communicated assistance requirements to colleagues, and provided support where necessary
- Regular cash handling, i.e., ensuring cash registers contained sufficient change for customer transactions
Timeline
Warehouse Associate/Assembler - Team Technical Services
11.2020 - Current
Warehouse Associate - Dow Electronics
11.2019 - 11.2020
Receiving Associate - PH Supply
02.2019 - 10.2019
Maintenance Assistant - Palm Garden of Sun City Skilled Nursing Facility
05.2018 - 11.2018
Enrollment Representative - Bisk Education
05.2017 - 05.2018
Warehouse Associate - Amazon Fulfillment Center
12.2014 - 12.2016
Security and Barback - Stump's Supper Club and Howl at the Moon
04.2010 - 09.2012
Clerk/Package Handler - United Parcel Service
02.2007 - Current