Michael Martin
Management
Oklahoma City,OK
Summary
Proficient Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
Great Plains Kubota
Edmond, OK
10.2019 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Analyzed and interpreted store trends to facilitate planning.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Store Manager
Spartan ZTR
Oklahoma City, OK
03.2018 - 09.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Analyzed and interpreted store trends to facilitate planning.
Service Manager
Lowe's Home Improvement
Midwest City, OK
06.2012 - 02.2018
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Developed written plans and obtained customer consent to proceed.
Education
High School Diploma -
Midwest City High School
Midwest City, OK05.2003
Skills
- Finance and Accounting Oversight
- Policy Development and Enforcement
- Sales Strategies
- Staff Supervision
- Business Leadership
- Customer Service
- Cash Management
- Store Merchandising
- Payroll Management
- Employee Training
- Shift Scheduling
- Policies and Procedures
Accomplishments
- Recruited 7 successful new managers within one year.
- Resolved product issue through consumer testing.
- Supervised team of 150 staff members.
Timeline
Store Manager
Great Plains Kubota
10.2019 - 04.2022
Store Manager
Spartan ZTR
03.2018 - 09.2019
Service Manager
Lowe's Home Improvement
06.2012 - 02.2018
High School Diploma -
Midwest City High School
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