Michael Martin
Glen Allen,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
MST ASM
Lowes Home Improvment
Richmond, VA
10.2023 - Current
- Developed strategies for product positioning and pricing based on market analysis.
- Managed budgeting and forecasting processes for merchandising operations.
- Reviewed store performance data and made adjustments accordingly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Merchandising Service Manager
Lowes Home Improvment
Chesterfield, VA
03.2022 - 10.2023
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Merchandise Associate
Lowe's
Glen Allen, VA
05.2019 - 03.2022
- Ensured compliance with company policies regarding pricing and promotions.
- Developed detailed planograms to maximize product visibility, flow, and sales.
- Organized merchandise by following company guidelines for placement and execution.
- Stocked shelves with new or relocated items according to planogram specifications.
- Performed routine maintenance tasks such as cleaning shelves and restocking damaged goods.
Customer Service Associate
Lowes Home Improvment
Glen Allen, VA
08.2018 - 05.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Education
High School Diploma -
J R Tucker High School
Henrico, VA06-2012
BBA - Parks And Rec Managment
Old Dominion University
Norfolk, VASkills
- Excellent Communication
- Multitasking
- Research
- Critical Thinking
- Task Prioritization
- Training & Development
- Stock management
- Customer Relations
- Store Opening and Closing
- Performance Evaluations
- Team Building and Leadership
- Work Planning and Prioritization
- Motivational Techniques
- Team Management
Timeline
MST ASM
Lowes Home Improvment
10.2023 - Current
Merchandising Service Manager
Lowes Home Improvment
03.2022 - 10.2023
Merchandise Associate
Lowe's
05.2019 - 03.2022
Customer Service Associate
Lowes Home Improvment
08.2018 - 05.2019
High School Diploma -
J R Tucker High School
BBA - Parks And Rec Managment
Old Dominion University