Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Martin

Cypress,CA

Summary

Driven Leader with a proven track record, by fostering a culture of empowerment amongst all employees to drive operational efficiency and effectiveness. Skilled in strategic planning and execution, with a knack for boosting employee morale and retention. Nurtured key vendor relationships. Maintained and cultivated all high level client relationships with hands on problem-solving abilities to both retain and grow client volume and revenue. Team-building expertise to drive success for both the client and all interanl stakeholders.

Overview

28
28
years of professional experience

Work History

COO, Founder

Deliver-It
02.2012 - 05.2024
  • Successfully nurtured key accounts, leading to increased customer loyalty and strong client relationships through regular communication and tailored solutions.
  • Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals through workforce management planning, volume predictions and capacity planning.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
  • Mentored employees at all levels within the organization to support their professional development goals.
  • Spearheaded strategic planning initiatives for long-term growth and profitability.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.

Senior Operations Manager

Norco Delivery
01.2009 - 01.2012
  • Spearheaded change management initiatives to successfully integrate new processes or technologies.
  • Fostered a positive work environment that supported employee engagement and retention.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
  • Negotiated contracts with vendors, securing the best possible terms for the company's needs and budget constraints.


VP of Operations

Overnite Express
07.1996 - 01.2009
  • Interacted with customers to build connections and nurture relationships.
  • Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
  • Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.


Education

Bachelor of Science - Organizational Leadership

Biola University
La Mirada, CA
05-2008

Skills

  • Planning and execution
  • Recruitment and retention
  • Operations administration
  • Team building
  • Customer Maintenance and Growth
  • Brand representation
  • Problem-solving abilities
  • Customer experience improvement

Timeline

COO, Founder

Deliver-It
02.2012 - 05.2024

Senior Operations Manager

Norco Delivery
01.2009 - 01.2012

VP of Operations

Overnite Express
07.1996 - 01.2009

Bachelor of Science - Organizational Leadership

Biola University

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Michael Martin