Michael Martin
Decatur,TN
Summary
Through a myriad of different environments and challenges, I have learned many skills and always strive to improve and learn with determination and humility. With several years of computer and IT experience, applying the knowledge gained allows for more in-depth analysis and troubleshooting techniques to determine root-cause problem solving and professional support.
Overview
6
6
years of professional experience
Work History
Field Technician
Charter Spectrum
04.2025 - Current
- Installed and configured cable services, ensuring compliance with technical standards.
- Diagnosed and resolved equipment issues, enhancing service reliability for customers.
- Conducted routine maintenance on telecommunications systems to ensure optimal performance.
- Provided troubleshooting support for residential and commercial clients, improving customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Food Service Worker
Subway
02.2022 - 12.2024
- Prepared and assembled food items according to Subway's quality standards.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
- Assisted customers in selecting menu items, enhancing overall dining experience.
- Operated cash register and processed transactions accurately and efficiently.
- Trained new staff on food preparation techniques and customer service protocols.
Content Creation Manager
Untitled Game Studios
04.2020 - 01.2022
- Developed engaging content strategies to enhance player retention and community engagement.
- Led cross-functional teams in producing high-quality narrative elements for game development projects.
- Oversaw content production schedules to ensure timely delivery of all marketing materials and game updates.
- Mentored junior writers in best practices for storytelling and character development within gaming context.
- Led a team of content creators to deliver high-quality, engaging material consistently.
- Coordinated with marketing teams to align promotional efforts around key pieces of content or campaigns, maximizing visibility and engagement rates.
Education
High School Diploma -
Mid-East Tennessee Homeschool Association
Athens, TN04.2019
Skills
- Field operation
- Professional communication
- Data collection
- Technical support
- Hardware repair
- Hardware and software installation
- Equipment maintenance
Timeline
Field Technician
Charter Spectrum
04.2025 - Current
Food Service Worker
Subway
02.2022 - 12.2024
Content Creation Manager
Untitled Game Studios
04.2020 - 01.2022
High School Diploma -
Mid-East Tennessee Homeschool Association