Michael Martin
Grants Pass,OR
Summary
Dynamic sales and customer support manager with a proven track record at Norris Boots and Shoes, enhancing customer satisfaction through effective issue resolution and relationship building. Proficient in power tools and a rapid learner, I foster collaboration and drive business growth through innovative promotional strategies and community engagement.
Overview
18
18
years of professional experience
Work History
Manager, Sales and Customer Support
Norris Boots and Shoes
03.2007 - 07.2023
- Led sales initiatives to enhance customer engagement and satisfaction.
- Managed incoming freight
- Fostered a culture of collaboration, enhancing teamwork between sales and customer support functions.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
Framer Apprentice
Muhlnickel Construction
05.2005 - 03.2007
- Collaborated with senior framers to learn techniques for accurate measurements and layout execution.
- Assisted in framing structures using wood and materials, ensuring adherence to safety standards.
- Operated hand and power tools effectively, contributing to efficient project workflows.
- Maintained clean and organized work areas, enhancing overall productivity on job sites.
- Supported installation of windows, doors, and other fixtures as part of framing process.
- Displayed strong attention to detail through meticulous measuring, cutting, and assembly of framing materials, ensuring accurate and aesthetically pleasing results.
Education
High School Diploma -
Grants Pass High School
Grants Pass, OR06-2004
Skills
Proficient in power tools
Rapid learner of mini skid steer operations
Varsity athlete in soccer and snowboarding
Avid hunter with a record Pacific Northwest 7 point Elk
Avid hiker and love of the outdoors
Timeline
Manager, Sales and Customer Support
Norris Boots and Shoes
03.2007 - 07.2023
Framer Apprentice
Muhlnickel Construction
05.2005 - 03.2007
High School Diploma -
Grants Pass High School