Michael Martinez

Perioperative Services Quality Improvement-Decision Support. Process improvement that focuses on patient outcomes and employee best practices.

• Gathered requirements for ongoing projects and organized details for management/clinical use.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Patient Safety evident by increase patient satisfaction and decrease complications.
• Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services
• Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation
• Developed executive presentations and reports to facilitate project evaluation and process improvement

Per Diem RN on Surgical/Trauma Intensive Care Unit

• Provided direct patient care, stabilized patients and determined next course of action.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Created plans and communicated deadlines to ensure projects were completed on time

Responsible for content analysis of federal regulations, development, and quality assurance for healthcare revenue cycle software products.

• Team Lead on several knowledgebase and software releases
• Project Manager for innovative departmental initiatives and software beta releases.
• Lead integrity and quality of content for software knowledgebase release
• Financial analysis of regulatory changes.
• Requirement extrapolation and interpretation.
• Maintain product expertise and influence direction of future product enhancements (policy and procedures)
• Consult with management to identify opportunities to automate business processes (best practice)
• Communicate with clients in response to inquiries
• Supervised work of contracted employees to keep on task for timely completion

Responsible for direct patient care resources for other members of the team and coordination.

• Primary/Charge Nurse in Surgical/Trauma Intensive Care Unit
• Co-Chair of unit base education committee - Develop and implement educational needs
• Implemented and customized software solutions to achieve positive outcome for nursing and hospital network
• Conducted training for field staff on computer systems, policies, procedures, and new business expansion
• Successfully support and maintain information systems on computer networks
• Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.