Diligent [Desired Position] with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Hi, I’m
Michael Martinez
Lawton ,OK
Summary
Overview
11
years of professional experience
Work History
Cameron University
Cameron ITS
08.2024 - Current
Job overview
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
U.S. Army
Battle Management and System Operator
05.2019 - 05.2022
Job overview
- Maintain and operate 1.5 billion dollars' worth of equipment
- Diagnose equipment malfunctions
- Ensure compliance with operating procedures and standards
- Communicate with peers and supervisors about incoming and outgoing traffic
- Improved system reliability by implementing troubleshooting protocols.
- Worked with Linux and emplaced a mobile server room.
- Analyzed system logs to identify and address potential security threats.
Halliburton
Frack Operator
11.2018 - 02.2019
Job overview
- Operated 3 different types of heavy equipment
- Maintained up to 19 different pumps worth over 9 million dollars
- Handled and mixed chemicals necessary to allow the pumps to function
- Directed traffic to ensure equipment was in the correct location
- Removed, disassembled, and replaced pump motors
First Cash Pawn
Pawnbroker
08.2017 - 10.2018
Job overview
- Provided customer service to make sure guests had good experience buying and selling
- Utilized power and hand tools to determine value
- Educated on all items bought and sold
- Established relationships in the community to market services
- Checked, organized and displayed inventory attractively to promote patron interest.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
City of Weslaco
Dispatcher
02.2017 - 03.2018
Job overview
- Monitored personnel or equipment locations and utilization to coordinate service and schedules
- Oversaw all communications within specifically assigned territories
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Prepared daily work and run schedules
City of Edinburg
Dispatcher
01.2016 - 01.2017
Job overview
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Best Buy
Sales Associate
02.2014 - 12.2016
Job overview
- Achieved Sales Associate of the Year
- Sold products, services, and solutions by getting to know customers and helping solve their unique end-to-end needs
- Utilized all relevant sales tools to drive profitable growth
- Attended and participated in all required trainings and meetings
- Collaborated closely with other employees to demonstrate, promote, and sell a variety of exciting Microsoft assortment in and across the store
- Built relationships with customers to encourage repeat business.
Education
South Texas CollegeMcAllen, Texas
University Overview
Great Plains Technology CenterLawton, Oklahoma
University Overview
Cameron UniversityLawton, Oklahoma
University Overview
Skills
- Heavy Equipment Operation
- Risk Assessment
- Advanced Microsoft Office Skills
- Proficient in Mechanical Systems
- Relationship Management Expertise
- Customer Relations Management
- Technical Troubleshooting
- Active Top Secret Clearance
- Computer skills
Languages
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming
- Supporting STEM education initiatives and mentorship programs
- Artificial Intelligence (AI) and Machine Learning
Timeline
Cameron ITS
Cameron University
08.2024 - Current
Battle Management and System Operator
U.S. Army
05.2019 - 05.2022
Frack Operator
Halliburton
11.2018 - 02.2019
Pawnbroker
First Cash Pawn
08.2017 - 10.2018
Dispatcher
City of Weslaco
02.2017 - 03.2018
Dispatcher
City of Edinburg
01.2016 - 01.2017
Sales Associate
Best Buy
02.2014 - 12.2016
Great Plains Technology Center
Cameron University
South Texas College
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