Michael Martinez
Manassas
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Professional offering several years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Overview
3
3
years of professional experience
Work History
Access Control Officer/IT Technical Support Specialist
SiteMetric
01.2024 - Current
- Helped prevent access during unrest activities such as protests and demonstrations
- Kept site safe and secure without impeding daily operations of google location
- Protected expensive assets from theft, vandalism and terrorism
- Registered visitors and collected biometric information for official site logs
- Managed and maintained the company's IT infrastructure, including servers, networks, and hardware
- Coordinated with vendors for the procurement and maintenance of IT equipment and services
- Configured and managed user accounts, permissions, and access controls in line with company policies
- Ensured proper functioning of badge scanning equipment and conducted regular maintenance checks
- Trained staff on proper use of badge scanning equipment and compliance with access control policies
- Successfully led a project to upgrade the company's network infrastructure, resulting in a 30% increase in system efficiency
- Enhanced security protocols by integrating badge scanning data with the company's security management system
IT Help Desk Agent/Home Remodeler
Stafford Systems Inc
Manassas
01.2022 - 01.2024
- Corrected imperfections leftover from drywall hanging to guarantee smooth application of mud and tape
- Assembled and installed frames and trim for adjacent structures such as windows and doorways
- Thought outside box and found innovative solutions to complete job scopes beyond normal core competencies
- Monitored material inventory to avoid shortages and work delays
- Produced parts lists and work plans based on drawings or field walks and communicated schedule estimates and progress
- Inspected equipment and compounds regularly to keep materials clean and functional
- Trained team of 15 employees in use of automated tools to reduce work time and costly application errors
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
Education
High School Diploma -
Colgan High School
Manassas06-2023
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Annandale, VASkills
- Technical support
- Network troubleshooting
- User account management
- Access control
- IT infrastructure management
- Customer service
- Incident management
- Equipment maintenance
- Problem solving
- Project management
- Effective communication
- Team collaboration
- Hardware diagnostics
- Operating systems
- Ticketing systems
- Security protocols
- System administration
- Help desk software
- Remote support
- Drywall installation
- Quality inspection
- Team training
- Time management
- Appliance installation
- Flooring installation
Timeline
Access Control Officer/IT Technical Support Specialist
SiteMetric
01.2024 - Current
IT Help Desk Agent/Home Remodeler
Stafford Systems Inc
01.2022 - 01.2024
High School Diploma -
Colgan High School
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
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