Michael Martinez
Salt Lake City,UT
Summary
Dynamic Collections Specialist with a proven track record at Zions Bancorporation, adept at negotiating repayment plans and enhancing client relations. Skilled in skip tracing and conflict resolution, I consistently reduced delinquency rates through effective strategies. A goal-oriented team player, I excel in clear communication and attention to detail, driving successful outcomes in fast-paced environments.
Knowledgeable customer service and collection with background in managing and resolving past-due accounts. Successfully implemented strategies to reduce delinquency rates and improve collections processes. Demonstrated proficiency in negotiation and communication to enhance debtor engagement and recovery outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Collections Specialist
Zions Bancorporation
04.2023 - Current
- Assisted in managing customer accounts to ensure timely collection of outstanding payments
- Communicated with clients via phone and email to resolve payment issues
- Supported data entry tasks to maintain accurate account records and documentation
- Collaborated with team members to identify collection process improvements
- Learned and utilized company software for tracking payment status and client communications
- Developed understanding of collection policies to ensure compliance with regulations
- Participated in training sessions to enhance knowledge of credit management practices
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked with customer to create debt repayment plan based on current financial condition..
- Handle 80-150 accounts daily via outbound, inbound, and email communication.
Warehouse Assistant
Yoli
05.2022 - 04.2023
- Operated warehouse equipment efficiently to ensure timely order fulfillment.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated with team members to streamline shipping and receiving processes.
- Trained new staff on safety protocols and operational procedures.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Utilized warehouse management systems for tracking inventory movements and improving reporting accuracy.
Asset Management and Collection
Mountain America Credit Union
04.2017 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Handled routine inquiries regarding billing discrepancies and account statuses
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Mentored new team members on training methodologies and organizational processes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Maximized debt recovery by diligently tracking down and contacting delinquent account holders.
- Handled between 80-150 accounts daily from outbound and inbound calls and communication with other internal departments and related issues.
- Collected anywhere from 80,000$ -200,000$ monthly as a individual collector.
- Held one of the highest inbound answer rations, and awarded for highest yearly out bounds made multiple years
Education
High School Diploma -
Highland High School
Salt Lake City, UT06.2016
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Skip tracing
- Conflict resolution techniques
- Data entry efficiency
- Goal-oriented mindset
- Strong negotiation skills
- Assertiveness
- Complex Problem-solving
- Attention to detail
- Multitasking
- Clear communication
- Active listening
Timeline
Collections Specialist
Zions Bancorporation
04.2023 - Current
Warehouse Assistant
Yoli
05.2022 - 04.2023
Asset Management and Collection
Mountain America Credit Union
04.2017 - 05.2022
High School Diploma -
Highland High School
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