Michael Marzan

Professional and customer-focused Uber Driver with a demonstrated history of efficiently transporting passengers to their destinations, accurately calculating fares, and managing administrative duties. Possesses exceptional communication abilities, a strong work ethic, and excels in high-pressure situations.

08/2017 - 09/2019, Uber Driver, Uber Technologies, Inc., Chicago, IL, United States

• Communicated effectively with passengers, providing transportation to and from their desired destinations to ensure a superior customer experience.
• Ensured vehicles were maintained in clean and excellent condition while delivering top-notch customer service and resolving any issues promptly.
• Loaded and unloaded vehicles, identified the most efficient routes, and demonstrated composure in high-pressure situations.
• Followed GPS directions accurately, calculated fares correctly, and completed necessary administrative tasks efficiently.
• Attained and maintained a flawless 5-star Uber rider rating.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Followed all relevant traffic laws and safety regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.

• Oversaw budgets, payroll, and accounts payable and receivable.
• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
• Managed relationships with external auditors, ensuring a smooth and efficient annual audit process with minimal findings or issues identified.
• Ensured compliance with all regulatory requirements by staying current on industry developments and implementing necessary controls within the organization.
• Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
• Oversaw the preparation and submission of all tax filings, mitigating potential risks associated with noncompliance.
• Spearheaded the implementation of a new financial reporting system, resulting in more accurate and timely data for decision-making purposes.
• Conducted detailed analysis of company financial information and oversaw preparation of related reports.
• Prepared accurate financial statements at end of quarter to summarize financial health and business performance.

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.

• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Reviewed documentation and identified financial discrepancies where applicable.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Mentored junior finance staff, fostering professional development and strong team dynamics.
• Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Improved financial forecasting accuracy, utilizing advanced analytical models.
• Created organizational structures to improve accounting and finance functions.
• Collaborated with IT to develop secure, efficient electronic invoicing system, reducing processing times and errors.
• Oversaw successful integration of financial systems post-merger, ensuring seamless transition for all stakeholders.

• Promoted fair housing principles in all aspects of property management, ensuring equal access for prospective tenants regardless of background or disability status.
• Maintained accurate records of tenant interactions, enabling efficient follow-up on outstanding matters.
• Conducted regular property inspections to identify potential issues, proactively addressing concerns before escalation.
• Mentored new team members, providing guidance on best practices in housing management.
• Developed comprehensive emergency response plans to protect resident safety during unforeseen incidents.
• Evaluated housing supervisor performance, identifying areas for growth and providing constructive feedback to support ongoing professional development.