Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Michael Massa

Fayetteville,NC

Summary

Dynamic professional with a proven track record at Elizabeth Pizza, adept in customer service and administrative support. Excelled in high-pressure environments, enhancing client satisfaction and streamlining office operations. Skilled in multitasking and interpersonal communication, I effectively managed client relationships and contributed to team success through collaboration and problem-solving.

Overview

7
7
years of professional experience

Work History

Host

Elizabeth Pizza
08.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Contributed to the development of engaging social media content.

Real Estate Assistant

Castle Rising Properties LLC
06.2017 - Current
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.

Intern

Fortuna Enterprises
06.2019 - 08.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Assisted in improving product design with detailed user feedback analysis.
  • Managed inventory systems and optimized stock levels.
  • Assisted in delivering coffee products and setting up equipment.


Education

Bachelor of Arts - Business Administration

University of North Carolina At Pembroke
Pembroke, NC
12-2025

Associate of Arts - Business Administration

Fayetteville Technical Community College
Fayetteville, NC
05-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Teamwork and collaboration
  • Administrative support
  • Conflict management
  • Quick learner
  • Problem-solving
  • Interpersonal and social skills
  • Client relationships
  • Social media

Languages

Italian
Professional Working
English
Native or Bilingual

Interests

  • Team Sports
  • Mindfulness Practices
  • Growing herbs, vegetables, or fruits in home gardens
  • I like trying new recipes and food trends
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Music
  • Watching Movies and TV Shows
  • American football
  • Soccer

Timeline

Host

Elizabeth Pizza
08.2022 - Current

Intern

Fortuna Enterprises
06.2019 - 08.2019

Real Estate Assistant

Castle Rising Properties LLC
06.2017 - Current

Bachelor of Arts - Business Administration

University of North Carolina At Pembroke

Associate of Arts - Business Administration

Fayetteville Technical Community College

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Michael Massa