Michael Mastera
Winter Haven,FL
Summary
Dynamic and results-oriented professional with extensive experience as a Warehouse Forklift Operator at DHL L.E.G.O Facility and as a Digital Personal Shopper at Walmart. Demonstrated expertise in forklift operation and exceptional customer service, significantly enhancing shopping experiences and warehouse efficiency. Skilled in problem-solving and warehouse organization, adept at improving customer satisfaction and operational productivity.
Overview
3
3
years of professional experience
Work History
Warehouse Forklift Operator
DHL L.E.G.O Facility
06.2024 - 12.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems, maximizing storage by stacking products vertically.
Digital Personal Shopper
Walmart
07.2023 - 06.2024
Digital Personal Shopper
Walmart
12.2021 - 06.2023
- Assisted customers with product selection to enhance shopping experience.
- Improved customer satisfaction by efficiently locating desired items.
- Recommended suitable products based on customer preferences, ensuring a personalized shopping experience.
- Provided exceptional service, maintaining a positive and welcoming environment.
Education
High School Diploma -
Winter Haven High
Winter Haven, FL05-2021
Skills
- Forklift operation
- Warehouse organization
- Problem-solving
- Heavy lifting
- Pallet jack operation
- Order picking
- Hand-eye coordination
Timeline
Warehouse Forklift Operator
DHL L.E.G.O Facility
06.2024 - 12.2024
Digital Personal Shopper
Walmart
07.2023 - 06.2024
Digital Personal Shopper
Walmart
12.2021 - 06.2023
High School Diploma -
Winter Haven High
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