Michael Mathews

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Achieved results by working with staff to meet established targets.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

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• Consistently met performance metrics by prioritizing tasks and efficiently managing workload, leading to increased team productivity.
• Improved network uptime by proactively identifying and resolving potential issues through regular maintenance checks.
• Trained junior technicians on best practices for network maintenance and troubleshooting techniques, fostering professional growth within the team.
• Managed inventory of spare parts and equipment necessary for efficient repairs, minimizing delays in restoring functionality.
• Participated in storm recovery and outage repairs of the outside broadband network throughout the region when called upon.
• Participated in 24 hour standby rotation to respond to system outages and degraded services on a scheduled rotation.
• Conducted regular inspections of cable infrastructure to identify potential issues before they escalated into major problems.
• Improved workflow by consistently organizing equipment and materials needed for daily tasks.
• Adapted to changing work environments and schedules, including weekends, holidays, and after-hours shifts as needed to meet client demands.
• Increased efficiency with proper cable splicing, termination, and installation techniques.
• Continuously updated technical knowledge by attending industry conferences, workshops, and training programs to stay current with the latest advancements in cable technology.
• Participated in regular safety meetings to discuss best practices for minimizing workplace hazards.
• Collaborated with team members to complete complex projects within tight deadlines, resulting in high customer satisfaction rates.
• Ensured safety compliance by adhering to industry standards and regulations during all installations and repairs.
• Reduced downtime for customers by quickly diagnosing and repairing damaged or malfunctioning cables.
• Maintained accurate records of completed work orders, adhering to company documentation requirements for quality assurance purposes.
• Enhanced network reliability by installing and maintaining cable lines for residential and commercial clients.
• Assisted in emergency response efforts during natural disasters or severe weather events requiring immediate repair or replacement of damaged cable lines.
• Demonstrated proficiency in using various lineman tools including hand tools, power tools, bucket trucks, aerial lifts, climbing gear.
• Developed strong relationships with clients through clear communication and exceptional service delivery.
• Minimized client disruptions during installation or repair services by utilizing effective time management skills and completing tasks efficiently.
• Optimized cable performance by performing signal testing, fault location identification, and signal leakage detection tasks.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Performed troubleshooting of systems with techniques such as speed and ping tests.
• Coordinated with customers to meet needs and requirements swiftly and to high standards.
• Connected components to exterior cable systems and tested connections for adequate power and functional links.
• Maintained detailed records of all cabling and telecommunications activities and equipment.
• Developed and implemented plans for installation of new networks and cabling systems.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Repaired and updated equipment to conform to company-wide standards.
• Provided training on use, troubleshooting, and calibration of equipment.
• Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
• Installed and configured new devices and system components.
• Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Responded to service requests during and after business hours.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Read blueprints and schematics to correctly place equipment.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

• Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
• Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
• Connected components to exterior cable systems and tested connections for adequate power and functional links.
• Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
• Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
• Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
• Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
• Repaired and updated equipment to conform to company-wide standards.
• Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
• Improved customer satisfaction by providing efficient and professional cable installation services.
• Ensured prompt resolution of any post-installation issues by following up with customers after service completion to confirm satisfaction levels were met or exceeded expectations.
• Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
• Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
• Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
• Demonstrated equipment capabilities to customer and responded to questions and complaints.
• Maintained accurate records of completed jobs, including work orders, inventory reports, and customer feedback forms for quality assurance purposes.
• Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
• Maintained strong relationships with local building management teams to facilitate seamless access for cable installations and repairs.
• Provided exceptional customer support by answering inquiries about billing, channel availability, and system upgrades in a knowledgeable manner.
• Stayed up-to-date on industry advancements in order to offer informed recommendations for system upgrades or new product offerings.
• Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
• Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problemsolving.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Maintained detailed records of all cabling and telecommunications activities and equipment.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Researched and evaluated new technologies for use in cabling and telecommunications systems.
• Performed troubleshooting of systems with techniques such as speed and ping tests.
• Coordinated with customers to meet needs and requirements swiftly and to high standards.
• Provided training on use, troubleshooting, and calibration of equipment.
• Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
• Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Installed and configured new devices and system components.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Researched and recommended network and data communications hardware and software.
• Read blueprints and schematics to correctly place equipment.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Responded to service requests during and after business hours.

• Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
• Streamlined order processing for quicker turnaround times and improved customer experience.
• Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
• Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
• Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
• Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
• Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
• Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
• Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
• Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
• Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
• Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Researched vehicles and parts via physical catalogs and electronic means.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Checked food temperature regularly to verify proper cooking and safety.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Increased kitchen productivity by keeping tools organized for easy access when needed.
• Boosted employee morale through positive attitude, willingness to assist others when needed.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Grilled meats and seafood to customer specifications.
• Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Assisted in inventory management by accurately tracking supplies and placing orders as needed.
• Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
• Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.