Summary
Overview
Work History
Education
Skills
Timeline
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Michael Matuszak

Manitowoc

Summary

Skilled in bridging the gap between technology and users, I excel in client relationship building and creative problem-solving with Microsoft Access. At AkoyaGO, Inc., I enhanced grants management systems and led quality control efforts, demonstrating a keen attention to detail and a collaborative mindset that boosted client satisfaction and internal support efficiency.

Overview

43
43
years of professional experience

Work History

Technical Services Consultant

AkoyaGO, Inc.
02.2004 - 12.2024
  • Provided outstanding support for grants management software systems. Focused on being an educator and coach to my clients and bridged the gap between end user and developer. Made complex topics easily digestible for the end user.
  • Maintained and debugged code base of Microsoft Access application with over 20,000 lines of VBA code. Responsible for quality control in product update releases (2006-2017).
  • Migrated data from other systems to akoyaGO products using well-constructed queries for data cleanup and preparation.
  • Migrated large collections of files from a Windows folder structure to SharePoint document locations primarily using the Scripting Runtime library in VBA.
  • Provided technical support internally to coworkers.

Content Systems Manager

Virtucom Group
05.2000 - 11.2003
  • Developed solutions/tools in Microsoft Access to enable creation and delivery of online product content to web sites of major retailers including Target, Best Buy and Walmart (XML and associated image files).
  • Responsible for quality control/assurance in product deliveries.
  • Provided technical support internally to coworkers.
  • Coordinated with external consultants to ensure seamless integration with existing infrastructure.

Lead Press Operator

Citizen Printing
03.1982 - 04.2000
  • Provided feedback for continuous improvement efforts within the department, promoting an atmosphere of teamwork and diligence towards shared goals.
  • Improved production efficiency by consistently monitoring and adjusting press settings.
  • Outside of my primary pressroom responsibilities, helped implement data collection system and created documentation for end users.

Education

BBA - Management Information Systems

University of Wisconsin, Oshkosh
Oshkosh, WI
12-1999

Skills

  • Client relationship building: I always try to give clients a deep understanding of my companies' products and services and help them to feel good about being a client
  • Collaborative mindset: I make myself available to coworkers to resolve problems internally and to help them maximize client satisfaction externally I do not hesitate to seek help when needed and take advantage of coworkers' expertise and knowledge
  • Customer service: I try to strike a balance between problem resolution and client understanding I consider myself to be a teacher and an evangelist for my company's products and services
  • Creative solutions: I exploit the under-appreciated power of Microsoft Access using VBA, especially the Scripting Runtime library for file/folder migrations and renaming, and a combination of queries and text scripting for data clean-up
  • Attention to detail: In every job I have had, I became known for my focus on quality control and quality assurance, with two of my employers even adding that to my job title
  • Business analysis: I always strive to manage my efforts keeping firmly in mind how my contributions affect my company's bottom line

Timeline

Technical Services Consultant

AkoyaGO, Inc.
02.2004 - 12.2024

Content Systems Manager

Virtucom Group
05.2000 - 11.2003

Lead Press Operator

Citizen Printing
03.1982 - 04.2000

BBA - Management Information Systems

University of Wisconsin, Oshkosh

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Michael Matuszak