Michael Maxwell

Transported food products to client addresses promptly. Assisted with entering phone and in-person requests into POS system. Conducted final preparations and quality checks on items before delivery. Supported end-of-day cleaning tasks to maintain store standards.

Achieved seamless configuration maintenance through effective use of a visual designer for SQL and logic-based event systems. Delivered high-quality assurance for team configurations, enhancing overall project quality. Met project deadlines by proactively addressing requests and updates from project managers. Fostered collaboration with other teams to resolve unclosed and delayed cases, driving project success.

Achieved a reduction in RMA case volume from over 200 to under 50 within three months through effective installation of mobile applications and firmware on consumer devices. Streamlined device preparation for shipment after RMA process completion or installation of applications and firmware on new devices.