Michael May
Flat Rock,MI
Summary
Driven and accomplished Security Supervisor successful in overseeing training, welfare and morale of service members. Maintains highest levels of integrity and respect. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A Team player who utilizes resources to establish a best practice system to support the needs of the employer and staff. Proven history of mitigating risks and utilizing reasoned decision-making in high pressure situations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sergeant, Security Operations
Corewell Health East - Farmington Hills
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Certified and Re-Certified Security officers in various areas of training compliance.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of 7-33 security officers and managed scheduling, payroll, and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Developed and implemented strategies to prevent and respond to security incidents.
- Established and maintained close working relationships with local law enforcement officers.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Current FTO (Field Training Officer) to provide insight and knowledge of Security responsibilities to incoming Security trainees.
- Current Security instructor for Use of Non-Deadly Force in areas of Taser X2 and Sabre OC Spray.
Security Officer
Corewell Health East - Farmington Hills
09.2020 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Performed monthly Fire Extinguisher Audits to maintain compliance.
Chief of Security
GardaWorld Security
01.2017 - 09.2020
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Established and maintained close working relationships with local law enforcement officers.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Evaluated security systems and procedures to identify areas for improvement.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Supervised team of 70+ security personnel during all shifts.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Conducted regular drills to ensure staff preparedness in case of emergencies, significantly improving response capabilities.
- Delivered comprehensive reports on organizational vulnerabilities regularly, providing actionable insights for decisionmakers.
- Directed incident response efforts, coordinating resources efficiently during emergencies or crises situations.
- Collaborated with local law enforcement agencies to enhance information sharing and improve overall community safety.
- Established a strong security culture by developing comprehensive training programs for staff members.
- Improved emergency response times with the implementation of efficient communication systems and protocols.
- Led investigations into reported incidents or suspicious activities promptly, taking corrective action when necessary.
- Maintained compliance with federal and state regulations through regular audits of security procedures and documentation.
- Fostered positive relationships within the organization, promoting open lines of communication between departments regarding security concerns.
- Assisted with implementation and maintenance / upgrading fire suppressions systems throughout facility.
- Conducted regular patrols of facility to detect and deter security threats.
- Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Collaborated with management to develop security policies and procedures.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with the development of a Chain-of-Command structure allowing promotional opportunities
- Certified First Aid / CPR / BBP / AED Instructor through the American Red Cross.
Tire Service Technician
Belle Tire
07.2016 - 01.2017
- Collaborated with other technicians on challenging projects to achieve top-quality results for customers quickly.
- Provided valuable feedback to managers on customer concerns, leading to improved service offerings and increased satisfaction levels.
- Optimized shop productivity by maintaining clean work areas free from debris or potential hazards that could impede operations or pose risks to staff members'' safety.
- Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Gained expertise in various diagnostic tools and software applications that contributed significantly towards pinpointing and resolving tire-related issues.
- Contributed to team success by consistently meeting or exceeding productivity targets in a high-volume setting.
- Maintained a safe work environment by adhering to proper safety procedures and utilizing appropriate personal protective equipment.
- Assisted in training new hires on company policies, procedures, and best practices for successful job performance.
Corrections Deputy
Livingston County Sheriffs Department
07.2015 - 01.2016
- Maintained open lines of communication with supervisors regarding concerns or suggestions related to facility operations or inmate management practices.
- Enhanced safety within the facility by conducting regular security checks and adhering to established protocols.
- Conducted thorough investigations into alleged misconduct or rule violations, resulting in appropriate disciplinary actions when necessary.
- Interviewed inmates to obtain information and evidence.
- Responded to inquiries from inmates and other members of public.
- Provided assistance and guidance to inmates regarding daily activities.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
- Enforced rules and kept order for over 200 Minimum / Medium / Maximum security inmates between ages of 17 and 75.
- Assisted in mediating disputes between inmates, promoting a peaceful and cooperative living environment.
- Reduced incidents of violence through effective communication and conflict resolution techniques.
- Supported the overall mission of the correctional facility by upholding ethical standards and working diligently to maintain order, safety, and security within the institution.
- Maintained accurate records of inmate activities, incidents, and progress for review by supervisors.
- Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
- Searched for contraband, weapons and drugs.
- Accessed LEIN systems to obtain criminal background information, alias information for incoming inmates.
- Obtained, documented, and processed DNA samples and fingerprints via court order for felony detainees.
- Processed bond payments and documents in accordance with department / legal policies.
Patient Care Associate / Assistant Team Leader
University Of Michigan
10.2001 - 12.2013
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Team Lead (Liver Transplant Department: 2009-2011). Assisted supervising a team of 6 employees with ongoing training in new department processes, maintaining appropriate workplace practices, and continuous improvement on communication as it pertained to patient information and medical staff.
- Assisted training new Liver Txp Employees on daily responsibilities / workplace practices.
- Worked directly with Liver Transplant Physicians / Nurses and their clients to achieve accurate information detailing Wilson's Disease.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Responded to in-person and telephone requests for information to support office staff.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Established data entry priorities, sorted data, and entered accurately.
- Call center responsibilities with high levels of phone traffic.
- Provided great customer service interacting with department staff, patient's and visitors.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Supervised team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Liberal Arts And General Studies
Washtenaw Community College
Ann Arbor, MIHigh School Diploma -
Brighton High School
Brighton, MISkills
- Teamwork and Collaboration
- Problem-Solving
- Staff Management
- Problem Resolution
- Team Leadership
- Security personnel training
- Emergency Response
- Active Shooter Training
- Emergency Response and Management
- Report Writing
- Firearms Training
- Law Enforcement Collaboration
- Physical Restraint Training
- Security officer development
- Incident Investigation
Accomplishments
Received the Corewell Health East - Farmington Hills "Saluting The Stars Award" in December 2023 for my response to a potential active shooter / persons with a firearm incident.
Certification
- MCOLES Firearms certified. November 17, 2021 - Present
- FEMA IS-00100 certified. January 21, 2019 - Present
- FEMA IS-00200 certified. January 31, 2019 - Present
- WELLE De-Escalation Training certified. February 28, 2023 - Present
- PPCT / Use of Force certified. MCOLES. January 19, 2023 - Present
- Certified X2 Taser Instructor. AXON Academy - March 04, 2021 - Present
- Certified SABRE OC Spray Instructor. SABRE Co. - June 29, 2022 - Present
- Field Training Officer (FTO) certified. November 29, 2023 - Present.
- Active Shooter / Violence Response Trainer. March 22, 2024 - Present
Timeline
Sergeant, Security Operations
Corewell Health East - Farmington Hills
10.2021 - Current
Security Officer
Corewell Health East - Farmington Hills
09.2020 - 10.2021
Chief of Security
GardaWorld Security
01.2017 - 09.2020
Tire Service Technician
Belle Tire
07.2016 - 01.2017
Corrections Deputy
Livingston County Sheriffs Department
07.2015 - 01.2016
Patient Care Associate / Assistant Team Leader
University Of Michigan
10.2001 - 12.2013
Liberal Arts And General Studies
Washtenaw Community College
High School Diploma -
Brighton High School
- MCOLES Firearms certified. November 17, 2021 - Present
- FEMA IS-00100 certified. January 21, 2019 - Present
- FEMA IS-00200 certified. January 31, 2019 - Present
- WELLE De-Escalation Training certified. February 28, 2023 - Present
- PPCT / Use of Force certified. MCOLES. January 19, 2023 - Present
- Certified X2 Taser Instructor. AXON Academy - March 04, 2021 - Present
- Certified SABRE OC Spray Instructor. SABRE Co. - June 29, 2022 - Present
- Field Training Officer (FTO) certified. November 29, 2023 - Present.
- Active Shooter / Violence Response Trainer. March 22, 2024 - Present
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