Michael May
Sugar Land,TX
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Service Advisor
Wild West Motoplex
Katy, TX
05.2024 - 05.2024
- Maintained records of customer interactions and transactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Ensured that all customer inquiries were handled promptly and accurately.
- Surpassed sales goals through implementation of successful marketing strategies.
Service Advisor
Republic Harley Davidson
Stafford, TX
04.2022 - 05.2023
- Utilization of product knowledge in order to resolve various issues for the customer.
- Promptly greet customers upon entry into the service drive and act as a liaison between customers and service technicians.
- Expertise in handling collisions, extended warranty, motor builds, and customizations.
- Maintain customer satisfaction in accordance to dealership standards (Measured by CXI scores.)
Service Advisor
Alligator Alley Harley-Davidson
Fort Lauderdale, Florida
03.2016 - 01.2022
- Provided individual personalized customer service to customers by building and maintaining good rapport.
- Collaborated with service team to provide customers the premium services targeted to the customer's motorcycle and desire.
- Built and created customer's “Dream Bike” with the use of my skill and product knowledge.
- Ensured that customers were kept up to date on their service through constant communication while working efficiently to meet desired deadlines.
Sales Associate
Broward Motorsports
Fort Lauderdale, Florida
06.2016 - 01.2018
- Assisted customers with choosing their desired power sport vehicle/motorcycle
- Recommended related products to increase customers' options and enrich the shopping experience.
- Maintained customers relations
Education
High School Diploma -
Honesdale High School
Honesdale, PA06-2012
Some College (No Degree) - Business Economics
Northampton Community College
Bethlehem, PASkills
- CRM Software
- Customer Service
- Quality Control
- Strong Work Ethic
- Client rapport
- Attention to Detail
- Multitasking and Organization
- Workflow Management
- Handling Customer Complaints
- Customer consulting
- Program follow-up and assessment
- Quality Inspection
- Technical knowledge
Languages
Tagalog
Professional
Timeline
Service Advisor
Wild West Motoplex
05.2024 - 05.2024
Service Advisor
Republic Harley Davidson
04.2022 - 05.2023
Sales Associate
Broward Motorsports
06.2016 - 01.2018
Service Advisor
Alligator Alley Harley-Davidson
03.2016 - 01.2022
High School Diploma -
Honesdale High School
Some College (No Degree) - Business Economics
Northampton Community College
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