Michael May
Stewartville,United States
Summary
Adept at enhancing customer satisfaction and fostering welcoming environments, as demonstrated at Mayo Clinic, I excel in multitasking and maintaining composure under pressure. My background includes improving service recommendations at Fleet Farm, showcasing my strong work ethic and teamwork skills. Achievements include leading staff training sessions, significantly contributing to a positive customer experience.
Overview
17
17
years of professional experience
Work History
Door Attendant
Mayo Clinic
01.2023 - Current
- Demonstrate strong communication skills when interacting with guests from diverse backgrounds, fostering a welcoming atmosphere upon arrival.
- Participated in regular training sessions to stay current on policies, procedures, and patient safety best practices.
- Worked independently and collaboratively to ensure an excellent patient experience.
Service Advisor
Fleet Farm
06.2008 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Managed approximately 60 incoming calls per day from customers while maintaining prompt service for in store customers.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
Pharmacy Technician
Mayo Clinic School of Health Sciences
06-2025
Associate of Science - Law Enforcement
Rochester Community And Technical College
05-2000
Skills
- Strong work ethic
- Multitasking and organization
- Patience and composure
- Reliability and punctuality
- Teamwork and collaboration
- Staff education and training
Timeline
Door Attendant
Mayo Clinic
01.2023 - Current
Service Advisor
Fleet Farm
06.2008 - 05.2024
Pharmacy Technician
Mayo Clinic School of Health Sciences
Associate of Science - Law Enforcement
Rochester Community And Technical College
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