Michael May
Baltimore,MD
Summary
Dynamic Peer Navigator with proven expertise at Loving Care Counseling Services, excelling in relationship building and complex problem-solving. Successfully enhanced client engagement through personalized support, while advocating for systemic change. Demonstrated leadership in coordinating community resources, resulting in improved service delivery and client outcomes. Strong attention to detail and effective communication skills drive success.
Overview
1
1
year of professional experience
Work History
Associate
Kohls Distribution Center
10.2025 - Current
- Developed and maintained relationships with community organizations for resource sharing.
- Provided guidance to peers on accessing healthcare and social services.
- Collaborated with team members to enhance service delivery strategies.
- Conducted outreach activities to raise awareness of available support programs.
- Gathered feedback from clients to improve support services offered.
- Participated in training sessions to enhance knowledge of community resources.
- Documented client interactions and progress for ongoing evaluation purposes.
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Facilitated team meetings and debriefing sessions for Peer Navigators.
- Enhanced client engagement by providing personalized support and resources tailored to individual needs.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
- Advocated on behalf of clients to address systemic barriers that impeded access to essential services or resources.
- Evaluated program effectiveness through data collection efforts, helping identify areas for improvement within service provision strategies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in improved outcomes.
- Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
- Utilized motivational interviewing techniques when working with clients resistant to change, fostering a greater sense of personal agency and empowerment.
- Developed strong relationships with community organizations in order to expand available resources for clients seeking assistance.
- Promoted a safe environment conducive to growth by modeling healthy coping mechanisms for clients in distress.
- Provided crisis intervention services when necessary, offering immediate support during difficult situations.
- Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
- Adapted communication styles and techniques to suit the unique needs of each client, ensuring that support was delivered in an accessible manner.
- Collaborated closely with clinical staff to ensure that client needs were met effectively and efficiently.
- Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
- Conducted regular follow-ups with clients to monitor progress and provide ongoing support, ensuring continuity of care.
- Developed and implemented training classes to educate team members and community residents.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with local organizations to expand health services and resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Engaged clients in health-related activities to enhance overall well-being.
- Participated in health promotion campaigns to raise awareness of health issues.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Organized patient schedules and assisted in planning transportation and payments.
- Helped patients and family members deal with loss and post-mortem planning.
- Educated patients on insurance and healthcare plans.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Coached patients on self-advocacy.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Organized workshops and educational events aimed at increasing client knowledge about relevant topics such as self-advocacy or healthcare literacy.
- Maintained detailed case notes and documentation for accurate record keeping and efficient information sharing among team members.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field of peer navigation.
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Assisted clients in navigating support services and resources effectively.
Peer Navigator
Loving Care Counseling Services
11.2024 - 07.2025
- Developed and maintained relationships with community organizations for resource sharing.
- Provided guidance to peers on accessing healthcare and social services.
- Collaborated with team members to enhance service delivery strategies.
- Conducted outreach activities to raise awareness of available support programs.
- Gathered feedback from clients to improve support services offered.
- Participated in training sessions to enhance knowledge of community resources.
- Documented client interactions and progress for ongoing evaluation purposes.
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Facilitated team meetings and debriefing sessions for Peer Navigators.
- Enhanced client engagement by providing personalized support and resources tailored to individual needs.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
- Advocated on behalf of clients to address systemic barriers that impeded access to essential services or resources.
- Evaluated program effectiveness through data collection efforts, helping identify areas for improvement within service provision strategies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in improved outcomes.
- Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
- Utilized motivational interviewing techniques when working with clients resistant to change, fostering a greater sense of personal agency and empowerment.
- Developed strong relationships with community organizations in order to expand available resources for clients seeking assistance.
- Promoted a safe environment conducive to growth by modeling healthy coping mechanisms for clients in distress.
- Provided crisis intervention services when necessary, offering immediate support during difficult situations.
- Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
- Adapted communication styles and techniques to suit the unique needs of each client, ensuring that support was delivered in an accessible manner.
- Collaborated closely with clinical staff to ensure that client needs were met effectively and efficiently.
- Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
- Conducted regular follow-ups with clients to monitor progress and provide ongoing support, ensuring continuity of care.
- Developed and implemented training classes to educate team members and community residents.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with local organizations to expand health services and resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Engaged clients in health-related activities to enhance overall well-being.
- Participated in health promotion campaigns to raise awareness of health issues.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Organized patient schedules and assisted in planning transportation and payments.
- Helped patients and family members deal with loss and post-mortem planning.
- Educated patients on insurance and healthcare plans.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Coached patients on self-advocacy.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Organized workshops and educational events aimed at increasing client knowledge about relevant topics such as self-advocacy or healthcare literacy.
- Maintained detailed case notes and documentation for accurate record keeping and efficient information sharing among team members.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field of peer navigation.
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Assisted clients in navigating support services and resources effectively.
Education
High School Diploma -
Glenburnie High School
MarylandSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
- Issue resolution
- Order fulfillment
- Inventory management
Timeline
Associate
Kohls Distribution Center
10.2025 - Current
Peer Navigator
Loving Care Counseling Services
11.2024 - 07.2025
High School Diploma -
Glenburnie High School