Summary
Overview
Work History
Education
Skills
Timeline
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Michael Maynard

Hiawassee,GA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Strategic-minded and professional Sales Manager promoting expertise in marketing paired with more than 20 years of field experience. Excels in streamlining processes to improve overall focus and efficiency. Valuable public speaker delivering benefits of products and services in personable presentations.

Overview

11
11
years of professional experience

Work History

Full Time Sales Associate/Key Holder Supervisor

Dollar General
Hiawassee, GA
11.2016 - Current
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales
  • Developed and implemented comprehensive salesperson training program.

Food Server/Assistant Manager

The ChopHouse
Hiawassee, GA
03.2011 - 11.2016
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
  • Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.

Education

Bachelor of Arts - Sociology And Classical Greek And Roman History

Northern Arizona University
Flagstaff Arizona
04.2001

Skills

  • Customer Service Management
  • Decision Making
  • Inventory Management
  • Prioritizing and Task Resolution

Timeline

Full Time Sales Associate/Key Holder Supervisor

Dollar General
11.2016 - Current

Food Server/Assistant Manager

The ChopHouse
03.2011 - 11.2016

Bachelor of Arts - Sociology And Classical Greek And Roman History

Northern Arizona University

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Michael Maynard