Summary
Overview
Work History
Skills
Timeline
Generic

Michael Maynard

Spring,TX

Summary

Proven leader in retail operations, adept at enhancing customer experiences and driving sales growth, as demonstrated at Midas Auto Repair. Skilled in team building and inventory control, my strategies have consistently improved service quality and efficiency. Leveraging problem-solving abilities and a focus on customer engagement, I excel in dynamic environments, achieving notable achievements without exceeding a numerical percentage.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Midas Auto Repair
02.2023 - Current
  • Implement routine scheduled maintenance programs for established customers.
  • Facilitate open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
  • Provide excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
  • Assist in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
  • Coordinate vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Advise management members on customer issues or mechanical repair problems.
  • Manage warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
  • Verify warranty plans and coverage and uncovered hidden warranties.
  • Monitor technician performance metrics to identify areas for improvement or commendation within the team environment.
  • Resolve client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
  • Assign jobs to technicians according to experience and knowledge of handling specific repairs.
  • Accurately diagnose and record service needs on work orders and provided details to technicians.
  • Contribute to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
  • Streamline the appointment scheduling process for better time management and increased productivity.
  • Provide customers with estimation of repair costs and reasonable timeline for completion of service.
  • Utilize dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Ensure high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Maintain a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Improve customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Answer service department phone and respond promptly to questions and messages.
  • Increase accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
  • Greet and register customers requiring service and direct automobiles to service garage.
  • Present different repair options to customers to help each person make appropriate choices.
  • Maintain up-to-date knowledge of product and service changes.
  • Follow customer call guidelines for service levels, handle time and productivity.
  • Strengthen customer loyalty with personalized interactions and follow-ups.
  • Identify sales opportunities through customer interactions, maximizing revenue.
  • Analyze sales data for informed decision-making on product placement.
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Manage opening and closing procedures and recommend changes to enhance efficiency of daily activities.

Line Cook

Chili's Bar and Grill
07.2020 - 09.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Kitchen Manager

Chipotle Grill
03.2016 - 05.2020
  • Promoted open communication, resulting in reduced conflict among staff.
  • Collaborated with chefs to create innovative dishes for diverse clientele.
  • Implemented rigorous food safety protocols to meet health regulations.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Collaborated with senior leadership to set clear priorities for recruitment efforts.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Upselling and cross selling
  • Sales growth
  • Assignment delegation

Timeline

Assistant Store Manager

Midas Auto Repair
02.2023 - Current

Line Cook

Chili's Bar and Grill
07.2020 - 09.2022

Kitchen Manager

Chipotle Grill
03.2016 - 05.2020

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Michael Maynard