Summary
Overview
Work History
Education
Skills
Timeline
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Michael Mayo-Cruz

Bronx,NY

Summary

Talented Life-Insurance professional with solid sales background and exceptional relationship-building skills. Dedicated to continuously increasing revenue numbers by prospecting new business and keeping current customers well-satisfied. Experienced managing fast-paced office environment and training junior staff. Enrolled 75+ new clients into insurance programs. Helped agency contribute to record breaking sales of 100,000$ within a month.

Overview

6
6
years of professional experience

Work History

Best Buy Warehouse/Sales Associate

Best Buy
10.2021 - Current
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Responsible for storage and retrieval of merchandise
  • Receive and process incoming mail and packages
  • Load merchandise into trucks and/or trailers
  • Complete daily inventory counts and report any shortages or discrepancies

Life Insurance Agent

National Income Life: Pappas Agencies
04.2019 - 08.2020
  • Cultivated client relationships to help families or individuals pursue financial security
  • Offered compassion and guidance to clients when unfortunate life circumstances arose
  • Promoted customized methods for clients to achieve long-term financial goals
  • Built insurance and financial practice by establishing professional networks and prospecting for new clients
  • Reviewed underwriting guidelines and selected products based on client's age, health, and desired insurance coverage
  • Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales
  • Followed through with processes such as medical examinations and the completion of all forms to process new policies
  • Made 300 referral calls daily
  • Maintained 80% customer retention rate through active listening, interpersonal skills, and product knowledge
  • Enrolled over 75+ new clients in insurance plans
  • Grossed over 60,000$ in new sales due to following selling best practices and efficient use of time
  • Traveled throughout New York City efficiently to meet scheduled appointments on time.

Backroom Team member

Target (40w 225th street)
10.2018 - 12.2019
  • Stocked and replenished merchandise according to store merchandising layouts
  • Unloaded, picked, and staged products for guests
  • Worked quickly and efficiently to meet constant deadlines
  • Responsible for flexible fulfillment and ship from order store
  • Helped an average of 50 customers per day by responding to inquiries and finding products
  • Operated machinery in an organized and careful manner
  • Responsible for training new hires on job responsibilities and company policies.

Logistics Team Member

Target
10.2017 - 12.2018
  • Prepared various packages for shipment
  • Assisted customers in tracking missing or delayed packages
  • Used complex ERP software to track inventory and warehousing
  • Familiar and efficient with RFID devices
  • Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations
  • Responsible for training new hires on job responsibilities and company policies.

Education

NY Life Insurance Agent/Broker Exam Series 17-51 -

New York State Department of Financial Services
Bronx, NY

High School Diploma -

Bronx School For Law, Government, And Justice
Bronx, NY

Skills

  • Verbal Communication
  • Teamwork and collaboration
  • Strong judgment and decision making skills
  • Time Management
  • Multitasking
  • Training
  • Cross-promote products
  • Customer relations

Timeline

Best Buy Warehouse/Sales Associate

Best Buy
10.2021 - Current

Life Insurance Agent

National Income Life: Pappas Agencies
04.2019 - 08.2020

Backroom Team member

Target (40w 225th street)
10.2018 - 12.2019

Logistics Team Member

Target
10.2017 - 12.2018

NY Life Insurance Agent/Broker Exam Series 17-51 -

New York State Department of Financial Services

High School Diploma -

Bronx School For Law, Government, And Justice

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Michael Mayo-Cruz