Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
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Michael Mayorga

Michael Mayorga

San Antonio,TX

Summary

Background in sales and marketing. Skilled in providing excellent customer service, resolving complaints and issues, and collaborating with other departments to ensure customer satisfaction. Proficient in Microsoft Office and social media management, with experience in event planning and marketing research. Strong communication and problem-solving skills with a focus on time management and attention to detail. Visionary Owner/Operator with 15 years leading and growing audio/video/entertainment business. Successful at building strong business from ground up by devising marketing messaging to standing out from competitors, leading sales efforts and marketing campaigns. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

25
25
years of professional experience

Work History

Owner/Operator

Magic Productions
San Antonio, TX
01.2008 - Current
  • Provided excellent customer service via phone, email, and chat
  • Resolved customer complaints and issues in a timely and professional manner
  • Maintained accurate records of customer interactions and transactions
  • Collaborated with other departments to ensure customer satisfaction
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.

Delivery Driver

Door Dash
San Antonio, TX
08.2016 - Current
  • Assisted customers with product selection and purchases
  • Maintained a clean and organized store environment
  • Processed customer transactions and handled cash and credit card payments
  • Managed inventory and restocked shelves as needed
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Verified accuracy of items loaded onto truck against shipping documents.

Loan Officer

CTX Mortgage
San Antonio, TX
01.2002 - 12.2007
  • Assisted with market research and analysis
  • Created social media content and managed company social media accounts
  • Assisted with event planning and coordination
  • Prepared reports and presentations for clients
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Negotiated terms and conditions of loan contracts.
  • Verified accuracy of loan documents prior to approval.
  • Approved or denied loan applications based on established guidelines.
  • Assisted in the development of new products and services for loan customers.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
  • Monitored changes in relevant federal regulations related to lending practices.
  • Provided customer service support throughout the entire process from application through closing.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Participated in community events to promote bank's consumer lending services.
  • Attended periodic training sessions related to consumer lending operations.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

General Manager

Cavco Homes
New Braunfels, TX
01.1999 - 03.2002
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Oversaw product development initiatives from concept through completion stages.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Education

High School Diploma -

Churchill High School
San Antonio, TX
05.1992

General Studies

San Antonio College
San Antonio, TX

Skills

  • Customer service
  • Communication
  • Problem-solving
  • Time management
  • Microsoft Office
  • Social media management
  • Event planning
  • Marketing research
  • Financial Planning
  • Operations Oversight
  • Operations Management
  • Personnel Management
  • Business Planning
  • Finance Management
  • Negotiation
  • Documentation and Reporting
  • Staffing
  • Hiring
  • Map reading and navigation skills
  • Logistics knowledge
  • Safe driver training
  • Knowledge of state roads and highways
  • Order picking and processing

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

Delivery Driver

Door Dash
08.2016 - Current

Owner/Operator

Magic Productions
01.2008 - Current

Loan Officer

CTX Mortgage
01.2002 - 12.2007

General Manager

Cavco Homes
01.1999 - 03.2002

High School Diploma -

Churchill High School

General Studies

San Antonio College
Michael Mayorga