Michael Mazurek
Naples,FL
Summary
Skilled Parts Specialist with 5 years of experience in automotive parts management, research, and customer service. Proficient in ordering and receiving parts, creating estimates, and seeking out hard-to-find parts. Possesses a strong background in janitorial maintenance and construction. Fluent in Polish and English.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Time away from work
03.2023 - Current
- Parenting
Parts Specialist
Island Automotive Inc
11.2017 - 03.2023
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Served customers in-store and by telephone to answer questions and place orders.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Supported company cost-saving initiatives by recommending alternative suppliers or solutions when necessary without compromising quality or service standards.
- Developed a comprehensive knowledge of products offered, becoming a trusted resource for both colleagues and customers alike.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Created Technician flow by dispersing parts
- Lube Tech
- Chauffeur- Customer rides to and from the shop
- Popcorn Maker
- PO System
- Parking & moving cars for opening and closing procedures
- Helped with personal errands/items for shop owners
- Picked up and dropped off parts from Marco to Lee County
- Shipped parts and other items needed to be shipped by USPS, UPS, or FedEx
- Participated in Shop Events such as: Marco Island Christmas Parade, Car Shows, and more
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Janitorial Maintenance
GL Staffing Services, Inc.
07.2017 - 10.2017
- Collaborated with other departments to address maintenance concerns promptly and efficiently while minimizing disruption to operations.
- Improved cleanliness and overall appearance of the facility by implementing rigorous cleaning schedules and maintenance routines.
- Contributed to the overall success of the organization by taking on additional responsibilities when necessary and collaborating effectively with other departments.
- Managed waste disposal processes according to environmental regulations, ensuring proper handling of hazardous materials and recycling efforts where applicable.
- Achieved a high level of customer satisfaction by maintaining impeccable facility standards, addressing concerns quickly, and effectively resolving any issues that arose.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Janitorial Maintenance
A to Z Quality Contracts
08.2010 - 06.2017
- Attention to detail
- Cleaned offices & common rooms
- Cleaned Bathrooms
- Wiped down all surfaces & windows
- Dust/sweep/mop/vacuum
- Electrical Scrub brush for floors & carpet steamers
- Took out trash
Construction
A to Z Quality Painters
06.2004 - 12.2012
- Estimates with and without Supervisor
- General Contracting: Drywall, Painting, Remodeling, and more
Education
High School Diploma -
Lake Park High School
Roselle, IL06.2004
Skills
- Parts Ordering & Research
- Fluent Polish
- Phone Etiquette
- Goal-Oriented
- Appointment Scheduling
- Billing management
- Customer Service
- Computer Skills
Certification
Driver's License
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved structure and ordering through effectively helping with parts research.
- Documented and resolved incorrect parts ordering which led to, a decrease in return shipping costs to order accuracy.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsTimeline
Time away from work
03.2023 - Current
Parts Specialist
Island Automotive Inc
11.2017 - 03.2023
Janitorial Maintenance
GL Staffing Services, Inc.
07.2017 - 10.2017
Janitorial Maintenance
A to Z Quality Contracts
08.2010 - 06.2017
Construction
A to Z Quality Painters
06.2004 - 12.2012
High School Diploma -
Lake Park High School
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