Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Mazzetta

Manalapan,NJ

Summary

Dedicated Culinary professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Culinary, Bar, and Service Manager

Darden Restaurant Group
06.2008 - 01.2024
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Implemented inventory management systems to reduce costs
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained a safe working environment by enforcing strict safety protocols.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Analyzed service reports to identify areas of improvement.

Line Cook/Kitchen Expeditor

Applebees Bar And Grill
05.2005 - 12.2007
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.

Education

Bachelor of Science - Culinary Arts

Johnson & Wales University
Providence, RI
05.2005

Skills

  • Staff Supervision
  • Schedule Management
  • Relationship Building
  • Performance Evaluations
  • New Employee Hiring
  • Conflict Resolution
  • Inventory Management
  • Forecasting
  • Multitasking and Organization
  • Coaching and Mentoring

Accomplishments

    Received "Hero In The Room" Award for Dedication to the Restaurant During the Pandemic


    2022 Restaurant honored with Diamond Club Award.


    Supervised team of 60 staff members.

Certification

Serv-Safe Certification 2021

Timeline

Culinary, Bar, and Service Manager

Darden Restaurant Group
06.2008 - 01.2024

Line Cook/Kitchen Expeditor

Applebees Bar And Grill
05.2005 - 12.2007

Bachelor of Science - Culinary Arts

Johnson & Wales University

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Michael Mazzetta