Michael McAdoo
Wesley Chapel,FL
Summary
Seasoned Specialist offering 10 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
19
19
years of professional experience
Work History
Resort Reservations Specialist
Disney Central
Tampa, FL
10.2017 - Current
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilize programs passport, SBC and Travel Box to efficiently assist our guest in booking resort reservations and ticket sales.
Lead Stock Clerk
Paradise Lagardere
Tampa, FL
06.2015 - 10.2017
- Received incoming shipments and verified that the correct items, in the correct quantities, were delivered.
- Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
- Maintained accurate records related to purchases, sales, receipts and deliveries in accordance with company procedures.
CDL Compliance Officer
Department of Highway Safety and Motor Vehicles
Tampa, FL
02.2005 - 06.2015
- Developed and implemented compliance policies and procedures.
- Monitored employee adherence to State policies, laws, and regulations.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Provided guidance on regulatory requirements for business operations.
- Advised management on best practices in compliance-related matters.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Drafted reports summarizing findings from audit reviews and investigations.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Maintained detailed records regarding all activities associated with compliance initiatives.
- Ensured timely completion of periodic reports required by regulators.
- Responded promptly to complaints received from employees or customers.
- Analyzed data gathered from multiple sources for possible breaches of law or policy.
- Evaluated proposed changes in laws or regulations that may affect business operations.
- Maintained compliance frameworks, policies and documentation to support audits.
Education
CDL Compliance Training - Vocational-Technical Education
Pinellas Technical Collage
Pinellas Park, FL02-2005
Skills
- Resource Allocation
- Customer Relations
- Quality Assurance
- Documentation Management
- Issue Research
- Attention to Detail
- Process Improvement
Timeline
Resort Reservations Specialist
Disney Central
10.2017 - Current
Lead Stock Clerk
Paradise Lagardere
06.2015 - 10.2017
CDL Compliance Officer
Department of Highway Safety and Motor Vehicles
02.2005 - 06.2015
CDL Compliance Training - Vocational-Technical Education
Pinellas Technical Collage