Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael McAteer

Myrtle Beach

Summary

Astute business management professional with solid history of success in building business from ground up. Solid background maintaining high quality while motivating workers, satisfying customers, and meeting demanding production goals.

Overview

25
25
years of professional experience

Work History

Route Manager

Bluebell Creameries
11.2019 - Current
  • Responsible for maintaining correct levels of inventory for 88 grocery stores
  • In charge of keeping a great working relationship between the company and DSD of every store
  • Handled all new stores openings and re openings whenever needed
  • Kept track of all paperwork for the company for records
  • Ensured that all money was accounted for and present for deposits for the company for my area
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

Owner/Landscaper

Clean Cut Landscaping and More, LLC
04.2015 - Current
  • Designing residential and commercial landscape enhancements
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Managed day-to-day business operations.
  • Maintain private residence and commercial building grounds
  • Keep job sites safe and secure for employees
  • Ensure all equipment is well-cared for and maintained in optimal condition
  • Provide excellent services to all clients
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

General Manager

Lizard Thicket
07.2012 - 01.2016
  • Responsible for all aspects of the Restaurant reporting to the owners of the company. Daily management of sales quota for company standards.
  • Responsible for two assistant managers and 47 employees.
  • For-sight of all supplies ordering adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

General Manager

Café Enterprises (FATZ)
08.2005 - 07.2012
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Service Manager

Whit-Mart (Applebee's)
06.2001 - 08.2005
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.

Server

Whit-Mart (Applebee's )
01.2000 - 06.2001
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

High School Diploma -

Hartsville High School
Hartsville, SC
01.2000

Bachelor of Arts - Business Management

Ashford University (Online Campus)
San Diego, CA
03-2016

Skills

  • Efficient problem solver
  • Adapts quickly to high-pressure situations
  • Customer-focused
  • Inventory management
  • Proficient in equipment maintenance
  • Proficient in POS operations
  • Commitment to customer satisfaction
  • Skilled in budget optimization
  • Lawn restoration expert
  • Landscape architecture
  • Business process optimization
  • Marketing strategy development
  • Preventive electrical maintenance
  • Consistent professionalism
  • Team development
  • Business management expertise
  • Team leadership
  • Time management
  • Customer relations
  • Multitasking and organization

Timeline

Route Manager

Bluebell Creameries
11.2019 - Current

Owner/Landscaper

Clean Cut Landscaping and More, LLC
04.2015 - Current

General Manager

Lizard Thicket
07.2012 - 01.2016

General Manager

Café Enterprises (FATZ)
08.2005 - 07.2012

Service Manager

Whit-Mart (Applebee's)
06.2001 - 08.2005

Server

Whit-Mart (Applebee's )
01.2000 - 06.2001

High School Diploma -

Hartsville High School

Bachelor of Arts - Business Management

Ashford University (Online Campus)

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Michael McAteer