Michael McBain
El Paso,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Kikis Mexican Restaurant
2013.04 - 2019.09
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
STARBUCKS COFFEE COMPANY
2013.05 - 2017.04
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Bachelor of Science - Nursing
The University of Texas At El Paso
El Paso, TX05.2025
GED -
El Paso Community College
El Paso, TX06.2012
Skills
- Supply Restocking
- Multitasking
- Professionalism
- Team Player
- Order Management
- Ordering Procedures
- Exceptional customer service
- Relationship Management
- Professional Appearance
- Strong Work Ethic
- Team Collaboration
- Excellent Communication
Certification
- CPR License - 8-17-2023-8-17-2025
Timeline
Barista
STARBUCKS COFFEE COMPANY
2013.05 - 2017.04
Server
Kikis Mexican Restaurant
2013.04 - 2019.09
Bachelor of Science - Nursing
The University of Texas At El Paso
GED -
El Paso Community College
- CPR License - 8-17-2023-8-17-2025
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