Michael McBride

• Led a team of oservice professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
• Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
• Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.

• Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.

• Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.

• Educated customers on proper vehicle maintenance, creating relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
• Developed into a team leader increasing shop productivity by mentoring technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.

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