Summary
Overview
Work History
Education
Skills
Timeline

Michael McBride

Clemmons,NC

Summary

Accomplished Billing Specialist with a proven track record at Medipack Pharmacy Inc, enhancing financial accuracy and customer satisfaction. Expert in billing systems, insurance verification, and fostering client relationships. Demonstrated ability to improve invoice accuracy and efficiency, leading to a significant reduction in billing discrepancies. Skilled in data entry and known for exceptional customer service.

Overview

26
26
years of professional experience

Work History

Billing Specialist

Medipack Pharmacy Inc
04.2011 - Current
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Monitored outstanding invoices and performed collections duties.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Utilized various software programs to process customer payments.

Data Specialist

Novant Health, Inc
11.2001 - 09.2010
  • Logged all cash for the 14 hospitals that Novant Health operates.
  • Processed mailed in credit card payments.
  • Pharmacy Tech- Filled patients and employees prescriptions.
  • Pharmacy Tech Assistant- Checked out patients and employees when they would pick up there prescriptions.
  • CNA1-Worked in a Long Term Care for Novant and help the residents with daily activity's of living.

Check Out Supervisor

Sam's Club
07.1998 - 03.2001
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Streamlined workflow for faster checkouts and reduced waiting time for customers.
  • Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
  • Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
  • Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
  • Evaluated employee performance regularly, providing constructive feedback aimed at fostering growth and development within the team.
  • Adhered to company policies and procedures while maintaining a strong focus on delivering exceptional customer service at all times.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Monitored areas for security issues and safety hazards.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Education

High School Diploma -

West Forsyth Senior High School, Clemmons, NC

Skills

    Billing systems and software

    Insurance Verification

    Invoice Processing

    Claims Processing

    Data entry proficiency

    HIPAA Compliance

    Claim submission

    Payment posting

    Month-end closing procedures

    Patient account management

    Billing and Invoicing

    Customer Service

Timeline

Billing Specialist - Medipack Pharmacy Inc
04.2011 - Current
Data Specialist - Novant Health, Inc
11.2001 - 09.2010
Check Out Supervisor - Sam's Club
07.1998 - 03.2001
West Forsyth Senior High School - High School Diploma,

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Michael McBride