Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Michael McCallum

Cedar Falls,IA

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

48
48
years of professional experience

Work History

Security Officer

Allen Hospital
Waterloo, IA
02.2019 - 12.2021
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Enforced access control measures in accordance with established procedures.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Operated communication systems between officers stationed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Responded to alarms and conducted investigations as required.
  • Maintained accurate logs of all security related activities.
  • Performed first aid and CPR when necessary during emergency situations.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Provided escorts for visitors as needed throughout the facility.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Assisted in the development and implementation of security policies and procedures.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Confirmed visitor identification prior to granting entry into the building.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Guarded restricted areas to prevent unauthorized entry.
  • Observed patrons and customers to quickly address security situations.
  • Reported safety hazards for remediation response.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Completed incident reports to record security or loss prevention incidents.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Monitored premises and recorded activity in daily officer reports.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Master Control Technician

Black Hawk County Sheriff Office
Waterloo, IA
12.2010 - 12.2018

I worked in a 272 inmate correctional facility. The main task of a detention facility control room operator is to control the movement of prisoners and guards from different parts of the prison. The Master Control Tech coordinates appoints for the inmates such as: Court appearances, medical visits and friend and family visits.

Police Officer

City Of Cedar Falls
Cedar Falls, IA
05.1980 - 06.2010
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Maintained order during civil disturbances or protests.
  • Advised citizens on safety precautions and preventive measures against crime.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Responded to emergency calls for service and provided assistance as needed.
  • Performed searches for missing persons using a variety of investigative methods.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Conducted traffic stops in accordance with departmental protocol.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Prepared detailed reports on incidents and arrests made.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Developed positive relationships with members of the community through outreach programs.
  • Educated youth groups about the dangers of drug abuse and gang violence.
  • Ensured compliance with local laws by performing periodic safety inspections of businesses.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Interviewed witnesses and victims to determine critical details relevant to each case.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
  • Performed CPR and other rescue techniques on individuals in medical emergencies.
  • Issued traffic tickets and wrote incident reports according to commissioner specifications.
  • Responded promptly to activated alarms for fires and burglaries.
  • Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
  • Served criminal warrants and subpoenas to suspects in public and private locations.
  • Directed traffic at high-volume special events for public safety and order.
  • Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
  • Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Documented observations and actions by radioing information and completing reports.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
  • Maintained safe and secure environments for court proceedings.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Saved time through effective emergency issue resolution.
  • Wrote detailed arrest and accident reports.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
  • Attained staff feedback to deliver information to superiors for corrective action.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.

Police Officer

City of Independance
Independence, IA
12.1977 - 04.1980
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Maintained order during civil disturbances or protests.
  • Advised citizens on safety precautions and preventive measures against crime.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Responded to emergency calls for service and provided assistance as needed.
  • Performed searches for missing persons using a variety of investigative methods.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Conducted traffic stops in accordance with departmental protocol.
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Prepared detailed reports on incidents and arrests made.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Developed positive relationships with members of the community through outreach programs.
  • Educated youth groups about the dangers of drug abuse and gang violence.
  • Ensured compliance with local laws by performing periodic safety inspections of businesses.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Interviewed witnesses and victims to determine critical details relevant to each case.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
  • Performed CPR and other rescue techniques on individuals in medical emergencies.
  • Issued traffic tickets and wrote incident reports according to commissioner specifications.
  • Responded promptly to activated alarms for fires and burglaries.
  • Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
  • Served criminal warrants and subpoenas to suspects in public and private locations.
  • Directed traffic at high-volume special events for public safety and order.
  • Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
  • Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
  • Pursued fleeing suspects on foot and in varying terrain.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Wrote detailed arrest and accident reports.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.

Warehouse Worker

Community Builders Inc
Waterloo, IA
01.1975 - 08.1977
  • Verified accuracy of incoming shipments against purchase orders.
  • Followed established guidelines for picking orders accurately.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Transported goods to designated areas within the warehouse facility.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Received and tracked incoming inventory shipments.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.

Siding Installer

Beneficial Builders
Waterloo, IA
08.1974 - 01.1975
  • Assisted other workers in loading and unloading materials onto job sites when needed.
  • Applied roofing tar paper as necessary prior to the installation of siding.
  • Built scaffolding or ladders for access to higher sections of building exteriors when needed.
  • Performed periodic maintenance checks on all tools used during installation process.
  • Used caulking guns to apply sealants around joints where two pieces of material meet.
  • Measured, cut and installed siding materials to specified dimensions.
  • Installed flashing around windows, doors and other openings in walls.
  • Utilized hand tools such as hammers, saws and drills in order to complete projects.
  • Replaced damaged or rotten wood with new material when necessary.
  • Provided customers with advice about how best maintain their exterior siding over time.
  • Operated saw blade in reverse to cut pieces of vinyl.
  • Cut and trimmed material to shape to fit around windows and corners.

Lumberjack/Road Crew Member

Harvey Gray Wood Contractors
Montrose, CO
06.1974 - 07.1974
  • Assisted in the construction and maintenance of access roads through forests for logging operations.
  • Cleared tree falling areas of potentially dangerous shrubs, machinery or other plants before cutting to protect people, property and equipment from harm.
  • Maintained equipment such as wedges, lifts, saws and saw blades by inspecting before and after use and completing timely repairs.
  • Assessed tree cutting site, terrain and weather conditions prior to performing work.

Counter Assistant

YMCA Waterloo
Waterloo, IA
01.1974 - 05.1974
  • Checked out equipment. Washed towels and clothing. Answered phones and cleaned worked area,

Education

Associate of Political Science - Police Academy

ILEA
Johnston, IA
03-1980

Some College (No Degree) - Police Science

Hawkeye Community College
Waterloo, IA

High School Diploma -

West High School
Waterloo, IA

Skills

  • Access Control Management
  • Patrol operations
  • Security Equipment Operation
  • Crime Prevention
  • Emergency Response
  • CCTV Surveillance
  • Emergency Management
  • Access Control
  • Document Management
  • Arrest procedures
  • Electronic surveillance
  • Identification verification
  • Investigation documentation
  • Staff Management
  • Stationary surveillance
  • Physical Fitness
  • Investigative skills
  • Crime prevention methods
  • Investigative abilities
  • Background Checks
  • Interior and exterior patrol
  • Crisis Management
  • First aid and CPR certified
  • Surveillance expertise
  • Operations Management
  • Security Screenings
  • Detail Oriented
  • Background Investigations
  • Invoice Verification
  • Report Writing
  • Complex Problem-Solving
  • Law enforcement background
  • Criminal Law
  • Incident Reporting
  • Threat Assessment
  • Conflict resolution techniques
  • High level of integrity
  • Security systems knowledge
  • Fire safety training
  • Report Generation
  • Criminal law knowledge
  • Relationship building and management
  • Weapons training
  • Shift work experience
  • Alarm monitoring
  • Conflict de-escalation
  • Firearms expertise
  • Reliability
  • Physical Stamina
  • Criminal law understanding
  • Physical combat trained
  • Vehicle inspections
  • Verbal and written communication
  • Workplace Safety
  • Radio communication
  • Punctuality
  • English fluency
  • Document Preparation
  • Detail orientation
  • Reporting skills

Affiliations

  • I'm a retired Law Enforcement Officer who enjoys time with family and friends. I enjoying many outdoor activities, including biking,fishing and camping.

Accomplishments

  • During my 30 year police career with the City of Cedar Falls I achieved the following:
  • Officer of the year 1981.
  • Promoted to Sergeant 1990.
  • Promoted to rank of lieutenant 2001.
  • Award JR. Voss award for managerial Excellence (3) times.

Timeline

Security Officer

Allen Hospital
02.2019 - 12.2021

Master Control Technician

Black Hawk County Sheriff Office
12.2010 - 12.2018

Police Officer

City Of Cedar Falls
05.1980 - 06.2010

Police Officer

City of Independance
12.1977 - 04.1980

Warehouse Worker

Community Builders Inc
01.1975 - 08.1977

Siding Installer

Beneficial Builders
08.1974 - 01.1975

Lumberjack/Road Crew Member

Harvey Gray Wood Contractors
06.1974 - 07.1974

Counter Assistant

YMCA Waterloo
01.1974 - 05.1974

Associate of Political Science - Police Academy

ILEA

Some College (No Degree) - Police Science

Hawkeye Community College

High School Diploma -

West High School
Michael McCallum