Summary
Overview
Work History
Education
Skills
Timeline
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Michael McCallum

Bellingham

Summary

Adept at optimizing routes and enhancing delivery efficiency, I significantly improved customer satisfaction during my tenure at United Parcel Service (UPS). My expertise in safe driving practices and vehicle inspection, coupled with a knack for fostering teamwork, has consistently contributed to achieving and surpassing delivery targets.

Overview

4
4
years of professional experience

Work History

Regular Package Car Driver

United Parcel Service, UPS
06.2021 - Current
  • Minimized delays due to unforeseen circumstances such as traffic jams or construction zones by adjusting route plans accordingly.
  • Delivered exceptional customer service by addressing concerns, answering questions, and providing accurate information about package deliveries.
  • Increased customer satisfaction by delivering packages in a timely and efficient manner.
  • Strengthened relationships with customers by establishing rapport and fostering trust during daily interactions.
  • Demonstrated punctuality and reliability by consistently arriving at work on time and completing assigned routes within schedule constraints.
  • Contributed to team success by assisting coworkers with heavy lifting and challenging tasks when necessary.
  • Adhered to strict safety guidelines while operating package car equipment such as hand trucks, dollies, or carts for safe transportation of items.
  • Ensured the security of packages by following proper loading procedures and locking vehicles when unattended.
  • Maintained excellent safety record through careful driving and adherence to company policies.
  • Facilitated smooth pick-up and drop-off experiences for customers by clearly communicating expected arrival times and promptly notifying them of any delays or issues.
  • Reduced potential accidents through constant vigilance towards road conditions, weather changes, pedestrians, cyclists, and other drivers on the roadways.
  • Enhanced efficiency by accurately sorting packages for delivery based on route sequence numbers before starting each shift.
  • Navigated complex urban environments with ease due to comprehensive knowledge of local roads, traffic patterns, and shortcuts.
  • Exhibited strong organizational skills while maintaining accurate records of delivered packages, vehicle maintenance logs, and fuel expenses.
  • Assisted supervisors in resolving issues related to incorrect addresses or missing package information for smooth delivery processes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Protected people and equipment from hazardous materials by using correct procedures.

Feeder Driver

United Parcel Service, UPS
04.2023 - 01.2024
  • Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
  • Collaborated with dispatchers to resolve any scheduling conflicts or routing issues promptly.
  • Streamlined loading and unloading processes, reducing overall transit times for shipments.
  • Minimized downtime by performing minor repairs on vehicles when necessary, ensuring continuous operation.
  • Demonstrated excellent organizational skills in managing multiple deliveries within tight deadlines while maintaining accuracy in documentation processes.
  • Maintained a high level of professionalism in all interactions with clients and co-workers, representing the company positively and fostering lasting relationships.
  • Improved customer satisfaction by providing friendly, professional service during pick-ups and deliveries.
  • Contributed to a positive team environment by effectively communicating with colleagues and management regarding daily tasks and challenges.
  • Ensured timely deliveries by effectively prioritizing tasks and managing time-sensitive shipments.
  • Enhanced delivery efficiency by optimizing route planning and utilizing GPS technology.
  • Conducted thorough pre-trip inspections, identifying potential hazards and addressing them proactively.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.

Education

Silverado High School
Las Vegas, NV

Skills

  • CDL holder with T certification
  • Able to haul doubles, triples, double 45’s
  • Safe driving practices
  • Package handling
  • Loading and unloading
  • Heavy lifting
  • Defensive driving
  • Vehicle inspection
  • Vehicle security
  • Hand truck proficiency
  • Road safety awareness
  • Efficient route optimization
  • Teamwork and collaboration
  • Efficiency and time management
  • Adaptability and flexibility
  • Clean driving record

Timeline

Feeder Driver

United Parcel Service, UPS
04.2023 - 01.2024

Regular Package Car Driver

United Parcel Service, UPS
06.2021 - Current

Silverado High School

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Michael McCallum