Michael McCants
Cincinnati,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large inbound calls and sustaining satisfactory relationships with customers. Regularly deals with customer inquires, questions, or concerns. Ability to gather and interpret documentation. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. "A satisfied customer is the best business strategy of all." -Michael LeBouef
Overview
7
7
years of professional experience
Work History
Memory Care(STNA)
Barrington of Oakley
Cincinnati, OH
02.2023 - 07.2023
- Provided direct resident care including; bathing, dressing, and grooming
- Reported any changes in the patient's condition to the nurse on duty.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Laundry for residents and returning cleaned clothes to dressers/closets
- Responded quickly during emergency situations in accordance with hospital protocols.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Provided emotional support and comfort to patients when needed.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
Customer Care Advisor
Amazon
Remote (Cincinnati), OH
07.2021 - 04.2022
- Explained product features, benefits and pricing options to customers.
- Assisted customers with questions or concerns regarding prescriptions
- Provided feedback on the efficiency of the customer service process.
- Processed orders, forms, applications and requests accurately within required timelines.
- Maintained records of customer interactions, transactions and comments in CRM system.
- Tracked customer complaints from initial contact to resolution closure.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Delivery Driver
Amazon
Cincinnati
06.2020 - 09.2020
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Dishwasher
Henke Winery
Cincinnati
01.2020 - 04.2020
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Cleaned bathrooms and took care of mopping floors
- Helped around with the restaurant gardening and yard work.
Receiving
SanMar
Cincinnati
03.2018 - 10.2019
- Scan, labeled, and verified to ensure having accurate work
- Threw boxed clothing down conveyor belt
- Built pallets of boxes to be pallet-jacked, then transported to its labeled location
- Electric pallet jack driving.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
E-Commerce(Clicklist)
Kroger Co.
Cincinnati
07.2016 - 01.2017
- Fulfilling online orders via Kroger App
- Communicating substitutions with customer
- Picking and packing orders with accuracy
- In-store assisting customers in need of help.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
Education
High School Diploma -
James N Gamble Montessori
05.2020
Skills
- 2 years customer service
- Effective written and verbal communicator
- Computer Skills
- Friendly, Positive Attitude
- Direct Patient Care
- Mobility Assistance
- Loading and Unloading
- Inventory Tracking
- Material Handling
- Packaging and Labeling
- Order Picking
- Pallet Jacks
- Data Entry
- Inbound and Outbound Calling
- Complaint Resolution
- Proficient With [Microsoft Excell, Word, Office]
Languages
English
Timeline
Memory Care(STNA)
Barrington of Oakley
02.2023 - 07.2023
Customer Care Advisor
Amazon
07.2021 - 04.2022
Delivery Driver
Amazon
06.2020 - 09.2020
Dishwasher
Henke Winery
01.2020 - 04.2020
Receiving
SanMar
03.2018 - 10.2019
E-Commerce(Clicklist)
Kroger Co.
07.2016 - 01.2017
High School Diploma -
James N Gamble Montessori
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