Michael McCarty
Ridgeland,MS
Summary
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Client Service Specialist
Defining Wellness Centers
10.2025 - Current
- Manage a portfolio of 30 clients, maintaining strong relationships and serving as the main point of contact for all inquiries
- Create detailed reports on client interactions, including feedback, complaints, and resolutions, providing valuable insights for process improvement
- Demonstrate excellent problem-solving skills by effectively resolving challenging situations with dissatisfied clients while maintaining professionalism and composure
- Maintain confidentiality of sensitive client information while handling inquiries, ensuring compliance with data protection regulations
Health Club Attendant
Madison Healthplex Performance Center
04.2025 - 10.2025
- Managed member account updates, payment processing, and enrollment with 100% accuracy.
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Provided administrative support to multiple departments by performing tasks such as data entry, record keeping, and file management
Professional OTR Truck Driver
Total Transportation Of Mississippi
08.2024 - 11.2024
- Operated a commercial truck to transport goods and materials to designated locations
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Ensured compliance with all traffic laws and regulations while operating the vehicle
Medical Data Entry Specialist
Gainwell Technologies
09.2022 - 07.2024
- Maintained secure patient records, adhering to HIPAA regulations and company policies.
- Supported insurance reimbursement and reporting by retrieving and analyzing records.
- Accurately entered patient information, medical records, and billing codes into electronic health record (EHR) system
- Managed a large volume of incoming medical documents, including lab results, physician notes, and insurance forms
Medical Data Entry Specialist
Conduent Business Services
03.2022 - 09.2022
- Categorized and entered medical information for billing and clinical use.
- Accurately entered patient information, medical records, and billing codes into electronic health record (EHR) system
- Performed data validation procedures to ensure completeness and accuracy of entered information
Sales Associate, Tools and Hardware
Lowe's Home Improvement Center
06.2021 - 12.2021
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
Retail Sales Associate Cashier
Goodwill Industries
01.2021 - 06.2021
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Front Desk Administrator
McCarty Enterprises
01.2015 - 01.2021
- Assisted with the preparation of financial reports, invoices, or expense reimbursements
- Managed office calendar/scheduling conflicts to optimize time management for executives
- Demonstrated strong attention to detail while proofreading documents/reports for accuracy
Education
BBA - Human Resources Management
University of Mississippi
University, MS05-1996
No Degree - Accounting And Finance
Mississippi College
Clinton, MSSkills
- Portfolio maintenance
- Regulatory compliance
- Client relations
- Complaint handling
- File management
- Account management
- Database management
- System documentation
- Benefits determination
Timeline
Client Service Specialist
Defining Wellness Centers
10.2025 - Current
Health Club Attendant
Madison Healthplex Performance Center
04.2025 - 10.2025
Professional OTR Truck Driver
Total Transportation Of Mississippi
08.2024 - 11.2024
Medical Data Entry Specialist
Gainwell Technologies
09.2022 - 07.2024
Medical Data Entry Specialist
Conduent Business Services
03.2022 - 09.2022
Sales Associate, Tools and Hardware
Lowe's Home Improvement Center
06.2021 - 12.2021
Retail Sales Associate Cashier
Goodwill Industries
01.2021 - 06.2021
Front Desk Administrator
McCarty Enterprises
01.2015 - 01.2021
BBA - Human Resources Management
University of Mississippi
No Degree - Accounting And Finance
Mississippi College