Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael McCauley

Hialeah,FL

Summary

Savvy Senior Store Manager with 2 years of sales, overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations. Well-grounded with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention. Dedicated Sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Senior Store Manager

Mattress Firm
07.2022 - 11.2023
  • Planned and assigned workload by delegating tasks and directing team members.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Maintained quality through training and coaching during daily activities.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
  • Controlled and enforced standard operating procedures, security and compliance with laws and system management.
  • Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Grocery Manager

Publix Supermarkets
05.2002 - 03.2022
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Reviewed inventory levels on a deadlined time basis and placed orders for products and merchandise for restocking purposes.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class team work.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Scheduled employees for assigned shifts, taking into account customer traffic and employee strengths.

Assistant Store Manager

Best Buy Mobile
06.2015 - 12.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Walked through store areas every thoroughly to identify and proactively resolve issues negatively impacting operations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Assistant Manager

Jerry's Caterers
03.2000 - 04.2002
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

High School Diploma -

Seminole High School
Sanford, FL
05.2002

Skills

  • Customer service and assistance
  • Task Delegation
  • Supply Level Management
  • Interpersonal and Written Communication
  • Verbal and Written Communication
  • Store Activity Coordination
  • Visual Merchandising
  • Coordination of inventory
  • Coaching and mentoring
  • Effective leader
  • Delegation
  • Scheduling
  • Employee reviews
  • Relationship building
  • Employee scheduling
  • Inventory management
  • Staff Supervision
  • Sales Goals
  • Site Management
  • Product And Service Sales
  • Goals And Performance
  • Customer Service Experience
  • Maintain Facilities
  • Front Desk
  • Business Development And Planning
  • Cash Handling
  • Staffing And Scheduling
  • Policies And Procedures
  • Store Operations
  • Sales Processes
  • Retail Sales
  • Inventory Management
  • Code Compliance
  • Customer-Focused
  • Team Leadership
  • Maximizing Profitability
  • Training And Development
  • Relationship Building And Management
  • Customer Experiences
  • Inventory Control
  • Staff Management
  • Goal Attainment
  • Revenue Generation
  • Customer Needs Assessments
  • Training and Development
  • Customer Loyalty
  • Retail Store Management
  • Hiring and Onboarding
  • Revenue Growth
  • Business Leadership
  • Manage Operations
  • Brand Awareness
  • Sales Promotion
  • Business Growth Initiatives
  • Management Training
  • Improve Performance
  • Desktops, Laptops and Mobile Devices
  • Performance Monitoring and Evaluation
  • Policy and Procedure Implementation
  • Budgeting and Cost Control
  • Operations Oversight
  • Account Management
  • Corrective Actions

Timeline

Senior Store Manager

Mattress Firm
07.2022 - 11.2023

Assistant Store Manager

Best Buy Mobile
06.2015 - 12.2018

Grocery Manager

Publix Supermarkets
05.2002 - 03.2022

Assistant Manager

Jerry's Caterers
03.2000 - 04.2002

High School Diploma -

Seminole High School

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Michael McCauley