Michael McClendon CFM, FMP, SFP
Round Rock,TX
Summary
Experienced Assistant Facilities Manager with a demonstrated history of working in the commercial real estate industry for several high-profile clients. Skilled in facility operations, vendor management, and client relations. Committed to ensuring the smooth and efficient functioning of properties and optimizing the workplace experience for tenants. Contributes to the overall success of clients' portfolios by implementing proactive strategies that enhance operational efficiency and tenant satisfaction. Expertise lies in effectively coordinating and overseeing facility maintenance, repair, and improvement activities. Skilled in managing routine and preventive maintenance programs, CMMS systems, and special projects. A strong focus on cost control and budget management allows strong financial performance while maintaining service level agreements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Facilities Manager
JLL
01.2024 - Current
- Currently responsible for day-to-day oversight of facility operations, ensuring seamless and efficient functioning of Dell workplaces in accordance with JLL and client standards
- Actively collaborating with external vendors, managing relationships, and overseeing facility services including vendor oversight, contract management, and quality assurance
- Providing leadership and support in personnel management, overseeing facility staff, and fostering collaborative and productive team environments
- Currently utilizing JLL CMMS tools to efficiently manage work orders, track maintenance tasks, manage assets, and ensure timely completion for enhanced overall facility performance
- Proactively supporting adherence to health, safety, and environmental regulations, participating in inspections, and aiding in resolution of compliance issues to maintain safe and OSHA-compliant environments
- Contributing to management of facility-related budgets, assisting in tracking expenditures, identifying cost-saving opportunities, and supporting resource allocation to meet operational needs
Lead Facilities Coordinator
JLL
07.2022 - 01.2024
- Cultivated and managed relationships with external vendors, overseeing facility services, and ensuring delivery of high-quality services aligned with JLL, Meta, and industry standards
- Assisted management with preventative and routine maintenance activities, including HVAC, electrical, and plumbing systems, ensuring timely resolution of issues and maintaining top-tier facility functionality
- Managed CMMS systems and ways-of-work for effective work order management, tracking, prioritizing, and optimizing maintenance tasks to enhance overall facility performance
- Ensured strict adherence to health, safety, and environmental regulations, conducting regular inspections and proactively addressing compliance issues to uphold safe and OSHA-compliant workplaces
- Assisted with management and optimization of facility-related budgets, tracking expenditures, identifying cost-saving opportunities, and strategically allocating resources to meet operational needs
Facilities Coordinator
Hines
09.2021 - 07.2022
- Cultivated strong relationships with external vendors, overseeing facility services, and ensuring delivery of high-quality services aligned with Hines and Meta's standards
- Assisted with completion of routine maintenance activities, including HVAC, electrical, and plumbing systems, collaborating with vendors to promptly address issues and uphold highest standards of facility functionality
- Utilized CMMS tools for efficient work order management, tracking and prioritizing maintenance tasks, and ensuring timely completion to enhance overall facility performance
- Assisted with initiatives to enhance environmental sustainability, promoting waste reduction programs and implementing energy-saving measures in alignment with Meta's commitment to sustainability
Independent Contractor
Qualified Maintenance and Construction
09.2020 - 12.2020
- Individually inspected and surveyed 200+ Chase Bank retail branch offices in the Dallas/Fort Worth area
- Facilities inspections included areas such as landscaping, parking lots, building envelope/exterior facade, structural integrity, roofs, lighting, HVAC, plumbing, electrical, flooring, fire, life & safety.
Facilities Coordinator
Caliber Home Loans, Inc.
10.2017 - 11.2019
- Assisted with efficient space planning initiatives, optimizing office layouts to accommodate growth, enhance workflow, and ensure a comfortable and productive work environment
- Assisted with the management of external vendor services including janitorial, security, and churn activities
- Coordinated routine maintenance activities, including HVAC, plumbing, electrical, and general repairs, to ensure the safety and functionality of the workplace
- Assisted with office relocations and renovations, coordinating with internal departments and external contractors to minimize downtime and disruptions to daily operations
- Maintained emergency response plans, conducting drills and ensuring the readiness of facilities and personnel for various emergency scenarios
Kitchen Manager
Outback Steakhouse
05.2015 - 08.2017
- Directed and motivated kitchen staff to consistently deliver high-quality product, ensuring adherence to Outback Steakhouse's standards of excellence in food preparation and presentation
- Implemented effective inventory control systems, optimizing food cost and minimizing waste through meticulous tracking, ordering, and rotation
- Enforced strict adherence to food safety and sanitation protocols, maintaining a clean and organized kitchen environment and consistently achieving high scores during health inspections
- Cultivated strong relationships with suppliers and vendors, negotiating favorable terms and ensuring the timely delivery of high-quality ingredients to support kitchen operations
- Conducted regular cost analysis to identify areas for improvement, implementing strategies to increase efficiency, reduce expenses, and enhance overall kitchen profitability
Assistant Kitchen Manager
Outback Steakhouse
09.2014 - 05.2015
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Maintained clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Contributed to positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
Signal Support System Specialist
US Army
10.2012 - 08.2014
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Managed inventory control for all assigned equipment, minimizing loss or damage during transport or storage phases.
Education
Bachelor of Science - BS - Facilities Management
Capitol Technology University
Laurel, MD12.2025
Associate of Arts - AA - Business Administration and Management, General
North Central Texas College
Corinth, TX01.2021
Skills
- Budget Management
- Soft Services
- Asset Management
- Leadership and supervision
- Building Maintenance
- Cost-reduction methods
- Planning and scheduling
- Operations Oversight
- Microsoft Office
- Project Management
- Disaster preparedness
- Work Order Management
Certification
- Certified Facility Manager (CFM)
- Sustainability Facility Professional (SFP)
- Facility Management Professional (FMP)
- LEED Green Associate (In Progress)
- OSHA 10 General Industry
- Heartsaver® First Aid CPR AED (AHA)
Affiliations
- IFMA
- IFMA: Austin Chapter
Timeline
Assistant Facilities Manager
JLL
01.2024 - Current
Lead Facilities Coordinator
JLL
07.2022 - 01.2024
Facilities Coordinator
Hines
09.2021 - 07.2022
Independent Contractor
Qualified Maintenance and Construction
09.2020 - 12.2020
Facilities Coordinator
Caliber Home Loans, Inc.
10.2017 - 11.2019
Kitchen Manager
Outback Steakhouse
05.2015 - 08.2017
Assistant Kitchen Manager
Outback Steakhouse
09.2014 - 05.2015
Signal Support System Specialist
US Army
10.2012 - 08.2014
Bachelor of Science - BS - Facilities Management
Capitol Technology University
Associate of Arts - AA - Business Administration and Management, General
North Central Texas College