Michael MCCLUNG

Tag and Title Clerk

Red Cap Tag Agency

08.2003 - 03.2022

Processed vehicle registrations and titles efficiently, ensuring compliance with state regulations.
Managed customer inquiries regarding title transfers and registration procedures, enhancing overall service experience.
Utilized electronic filing systems to maintain accurate records of transactions and documentation.
Assisted in training new staff on departmental protocols and software for streamlined operations.
Collaborated with local DMV offices to resolve discrepancies in title applications promptly.
Conducted quality checks on completed paperwork to minimize errors and improve processing times.
Monitored inventory of forms and supplies, ensuring all necessary materials were available for daily operations.
Communicated with customers to resolve common title issues.
Prepared tax and title documents to submit legal transfer work to DMV.
Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
Contacted [State] Motor Vehicle Department to determine status of pending titles.
Calculated and remitted state sales tax, service, and other charges.
Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
Organized and prepared tax and title documents to transfer ownership of property.
Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
Developed strong professional relationships with customers, fostering trust and loyalty to the business.
Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
Coordinated effectively with local Department of Motor Vehicles representatives for smooth processing of all required documentation.
Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.