Michael McCOLLOUGH
Carlisle,PA
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
TECHICNAL SUPPORT SPCIALIST
Legrand (Luxul)
05.2023 - 03.2024
- Trained as specialist for A/V networking equipment, specializing in advanced configurations for enterprise and privatized networks.
TECHNICAL SUPPORT SPECIALIST
Physicians Mobile X-ray
05.2019 - 01.2023
- In charge of all laptops and desktops, overseeing maintenance and repair of all devices
- In charge of Onboarding and offboarding through Active directory and Office365, set policies and user groups
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
DESKTOP SUPPORT SPECIALIST (CONTRACTED)
Chambersburg Hospital
09.2018 - 04.2019
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
TECHNICAL SUPPORT SPECIALIST
Trecomsystems
08.2017 - 01.2018
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.to Hardware, software, or web portals
TECHNICAL SPECIALIST III
Questeq
04.2016 - 05.2017
- Main point of contact for all laptop and desktop issues in BiG Springs Middle school, Newville Elementary and Oak Flats Elementary
- Networking and applications specialist
- Clearances: Act 151 Child abuse history, Act 34 PA State Criminal History Act 114 Federal Criminal History and Act 168 PA Dept of Education Technical support lead (Tier 3)
ISP Technical support Tier 3
Centurylink
11.2006 - 04.2016
- Install, test, boost, maintain, and fix various telecommunications equipment
- Acted as a technical lead, supporting lower tiers and customers with issues of connectivity.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Cisco Networking Academy
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Chubb Institiute
New Brunswick, NJundefined
University of Maryland
Skills
- Trend Analysis
- Technical assistance
- Failure resolution
- Data Collection
- Application support
- Ticket management
- Network Troubleshooting
- Helpdesk operations
- Hardware troubleshooting
- Remote Support
Timeline
TECHICNAL SUPPORT SPCIALIST
Legrand (Luxul)
05.2023 - 03.2024
TECHNICAL SUPPORT SPECIALIST
Physicians Mobile X-ray
05.2019 - 01.2023
DESKTOP SUPPORT SPECIALIST (CONTRACTED)
Chambersburg Hospital
09.2018 - 04.2019
TECHNICAL SUPPORT SPECIALIST
Trecomsystems
08.2017 - 01.2018
TECHNICAL SPECIALIST III
Questeq
04.2016 - 05.2017
ISP Technical support Tier 3
Centurylink
11.2006 - 04.2016
Cisco Networking Academy
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Chubb Institiute
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University of Maryland