Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael McConaghy

Tulsa

Summary

Reliable hospitality professional with comprehensive experience in guest services. Known for ensuring seamless guest experiences and maintaining high standards of service. Strong team collaborator who adapts to dynamic needs while consistently prioritizing guest satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hotel Bellman

River Spirit Casino Resort
02.2024 - Current
  • Escorted guests to assigned rooms and transported luggage.
  • Upheld security procedures by verifying identification before releasing stored luggage items.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.

Guest Service Associate

Target
11.2022 - 11.2023
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.

Cage Cashier

Grand Casino Hotel And Resort
06.2022 - 11.2022
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.

Account Specialist

Spectrum Communications
02.2021 - 02.2022
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

Key Holder/Sales Lead

Bath & Body Works
04.2017 - 02.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06.2009

Skills

  • Customer engagement strategies
  • Proficient in Microsoft Office
  • Team leadership
  • Effective task delegation
  • Customer engagement
  • Consistent reliability
  • Polished professional image
  • Cash management
  • Professional demeanor
  • Strong focus on accuracy
  • Inventory management
  • Collaborative teamwork

Certification

  • Driver's License
  • August 2019 to August 2026

Timeline

Hotel Bellman

River Spirit Casino Resort
02.2024 - Current

Guest Service Associate

Target
11.2022 - 11.2023

Cage Cashier

Grand Casino Hotel And Resort
06.2022 - 11.2022

Account Specialist

Spectrum Communications
02.2021 - 02.2022

Key Holder/Sales Lead

Bath & Body Works
04.2017 - 02.2021

High School Diploma -

Canyon Springs High School

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Michael McConaghy