Michael McConnell
New York,NY
Summary
Experienced Program/Project Manager with a successful track record of leading transformational projects and product launches for major global institutions such as Citi, Google, Apple, Prudential Insurance, and Wells Fargo. Established Agile methodology and delivered 60 projects annually, including a Single Unified Consumer digital platform supporting over four million active customers. Proficient in Agile methodology, financial management, program/project management, product development, digital strategy, digital marketing, digital analytics, business process re-engineering, Scaled Agile (SAFE), and Artificial Intelligence/Machine Learning. Excels in managing project teams, budgeting, forecasting, cost-benefit analysis, risk management, resource allocation, and designing training modules. Proficient in platforms such as Smartsheet, Salesforce.com, SharePoint, AWS, JIRA, Confluence, and Monday.com. Seeking a challenging position to utilize technical, business, and project management skills to drive successful project outcomes in a dynamic organization
Overview
17
17
years of professional experience
Work History
Consultant (PMO)
Citi Bank (Client Engagement - ACG Corp)
06.2020 - Current
- Managed a new global mobile payment system project for eight million Citi customers.
- Successfully fast-tracked the program from design to pilot launch within 8 months.
- Led the team through all project phases, including requirements, design, build, and testing.
- Oversaw project planning, resource allocation, risk management, and project management.
- Utilized tools such as Microsoft 365 Teams, Confluence, JIRA, Smartsheet, SharePoint, and Monday.com.
- Designed training modules for business and technology teams on Agile product development, business case writing, and developing OKRs and KPIs.
Consultant (PMO)
Wells Fargo Bank (Client Engagement - ACG Corp)
06.2020 - Current
- Supported PMO leadership with an $80M project to transition the bank from LIBOR valuation to SOFR, an initiative with over five hundred applications and forty workstreams. Delivered program 3 months ahead of schedule.
- Collaborated with risk management leadership in successfully passing (The OCC technology audit) from the US Department of Treasury
- Identified business issues through careful collaboration with key stakeholders.
- Presented project scopes & status to employees and executives, proposing timelines, budgets, risks and specifications for over 50 projects.
Director
Prudential Financial
09.2016 - 06.2020
- Established PMO team, utilizing Agile methodology and creating planning and web strategies for multiple business lines. (Annuities, Life Insurance, Investment Management)
- Managed internal resources, scope of projects, risk management, and ensured delivery of over 40 large projects annually.
- Directed product launches and provided oversight of the Agile framework from business requirements to testing phases of new Prudential Mobile Retirement Planning App.
- Developed processes to support product launches, including backlog prioritization, resource planning, budgetary control, defining KPIs, and identifying potential roadblocks.
- Delivered Mobile and Digital Solutions, including a Single Unified Consumer digital platform, and led a project to implement the Amazon Web Services platform.
- Conducted training sessions on Agile product development, project management methodologies, and business case writing.
- Utilized project management tools such as Microsoft Project, JIRA, Trello, Smartsheet, and Asana to manage projects.
- Conducted risk management assessments and developed mitigation plans to minimize project risks.
- Managed cross-functional teams, stakeholders, and vendors to ensure project success.
- Developed functional requirements documentation for digital projects, mapping solutions to identified business needs and auditing standards.
- Led initiative to migrate from existing Content Management System to Drupal for faster content delivery for three different business units.
- Received Prudential Presidential Award for Organizational Transformation.
Senior Vice President (Digital Transformation)
Citibank
01.2006 - 08.2016
- Managed a high-performing team of Digital Architects and Content developers responsible for Citi's Content Platform (Mobile/Online) and App design that included Citi.com and CitiCards.com. Executed content strategy, UX design, and development and created reporting tools for KPIs and ROIs.
- Led team to the on-time delivery of over one hundred products and enhancements in 2015 while staying within budget and with a defect rate of .05%
- Spearheaded organizational transformation across Digital Product, Development, and Marketing teams to support the adoption of Agile vs. Waterfall methodologies. Set up 16 Agile teams in 9 months increasing development teams' output by 70% in 2015-2016.
- Collaborated with business partners to define customer solutions with a focus on understanding customer behavior. Implemented service level improvements to help improve Citi's Digital NPS (Net Promoter Score).
- Partnered with Apple and Google to integrate (Apple Watch, Apple Pay, and Google Wallet onto Citi's Digital Platform.
Education
Master of Business Administration (DMS) - International Management
University of Teesside
United Kingdom (UK)Post Graduate Diploma - Export Marketing
Golden Gate University
San Francisco, CABachelor of Business and Finance Studies (HND) -
BIFHE
Northern IrelandSkills
- Project Planning/ PMO
- Project Analysis
- Agile, Scaled Agile, Waterfall, SDLC
- Business Process Re-engineering
- Risk Management
- Product Management
- Digital Analytics, Strategy, Marketing
- Artificial Intelligence /Machine Learning
- Cloud Computing
Timeline
Consultant (PMO)
Citi Bank (Client Engagement - ACG Corp)
06.2020 - Current
Consultant (PMO)
Wells Fargo Bank (Client Engagement - ACG Corp)
06.2020 - Current
Director
Prudential Financial
09.2016 - 06.2020
Senior Vice President (Digital Transformation)
Citibank
01.2006 - 08.2016
Master of Business Administration (DMS) - International Management
University of Teesside
Post Graduate Diploma - Export Marketing
Golden Gate University
Bachelor of Business and Finance Studies (HND) -
BIFHE
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