Michael McConnell
West Valley City
Summary
Dynamic and dependable professional with a proven track record at Nat-Su Healthcare, excelling in teamwork and communication. Skilled in problem resolution and time management, I effectively support clients and colleagues alike, fostering a positive environment. Committed to enhancing service delivery and achieving client goals through active listening and collaboration.
Overview
3
3
years of professional experience
Work History
Support Staff 1
Nat-Su Healthcare
Tooele, UT
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Caretaker
Salt Lake County Parks And Recreation
Salt Lake City, UT
04.2024 - 07.2025
- Maintained cleanliness and safety of park facilities through regular inspections and maintenance tasks.
- Operated tools and equipment for landscaping, enhancing park aesthetics and user experience.
- Collaborated with team members to resolve issues promptly, improving overall service delivery at parks.
- Monitored park areas for safety hazards, reporting concerns to ensure visitor safety and compliance.
- Participated in training sessions to improve skills in maintenance techniques and park management practices.
- Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
Peer Support Specialist
Second Chance Family Services
Salt Lake City, UT
02.2025 - 04.2025
- Facilitated peer support sessions, promoting mental health awareness and coping strategies.
- Developed individualized support plans to address client-specific needs effectively.
- Coordinated referrals to community resources, enhancing access to essential services.
- Monitored client progress, providing feedback and adjustments to support strategies as needed.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Community Outreach Volunteer
Utah Harm Reduction
Salt Lake City, UT
07.2023 - 07.2024
- Organized community events to promote harm reduction awareness and resources.
- Collaborated with local organizations to facilitate outreach initiatives and resource distribution.
- Trained new volunteers on best practices in community engagement and harm reduction strategies.
- Provided support to individuals and families in need by connecting them with appropriate resources and services.
- Worked with community organizations and members to expand outreach.
Graveyard Cashier
Maverik Adventure's First Stop
Salt Lake City, UT
07.2023 - 01.2024
- Handled cash transactions efficiently, ensuring accuracy and customer satisfaction.
- Managed inventory levels, restocked merchandise to maintain optimal store presentation.
- Operated point-of-sale system, processed various payment methods seamlessly.
- Trained new cashiers on operational procedures, enhancing team performance and efficiency.
- Improved overall store efficiency by assisting in training new graveyard cashiers on proper procedures and best practices.
- Contributed to loss prevention efforts by vigilantly monitoring security cameras and promptly reporting suspicious activities or behaviors.
Education
MRT Facilitation Certification -
Correctional Counseling Inc
Germantown, TN02-2026
Case Management Certification -
Utah Department of Health And Human Services
Salt Lake City, UT03-2025
Peer Support Certification -
Utah Peer Support
Salt Lake City, UT11-2023
High School Diploma -
West Jordan High School
West Jordan, UT06-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Dependable and responsible
- Excellent communication
- Active listening
- Problem resolution
- Verbal communication
- Attention to detail
Timeline
Support Staff 1
Nat-Su Healthcare
05.2025 - Current
Peer Support Specialist
Second Chance Family Services
02.2025 - 04.2025
Caretaker
Salt Lake County Parks And Recreation
04.2024 - 07.2025
Community Outreach Volunteer
Utah Harm Reduction
07.2023 - 07.2024
Graveyard Cashier
Maverik Adventure's First Stop
07.2023 - 01.2024
MRT Facilitation Certification -
Correctional Counseling Inc
Case Management Certification -
Utah Department of Health And Human Services
Peer Support Certification -
Utah Peer Support
High School Diploma -
West Jordan High School