Michael McCoole
Ridgeley
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
36
36
years of professional experience
Work History
Outside Golf Supervisor
Rocky Gap Casino and Resort
Flintstone
03.2018 - Current
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Trained new employees on company policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Owner
Bull winkles Pub
Cumberland
01.1989 - 12.2015
Education
Some College (No Degree) - Political Science
WVU
Morgantown, WVSkills
- Customer service
- Employee training
- Project management
- Quality control
Timeline
Outside Golf Supervisor
Rocky Gap Casino and Resort
03.2018 - Current
Owner
Bull winkles Pub
01.1989 - 12.2015
Some College (No Degree) - Political Science
WVU