MICHAEL MCCORMACK
Ponte Vedra
Summary
Result-driven performer with over two decades of successful experience in sales, management, leadership, customer service, finance, underwriting, and compliance. Instrumental in defining the goals of an organization, and then creating and implementing strategies for success. An articulate public speaker with years of experience in developing effective relationships with a diverse clientele, financial managers, processors, underwriters, and executives. Accomplished leader with an intricate knowledge of credit, market trends, team building, and sales planning and execution. Strong interpersonal and relationship-building skills. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor, talented in filling, facing, and organizing products to maintain department standards. Hardworking and punctual individual, recognized for consistently receiving high ratings on customer feedback surveys.
Overview
20
20
years of professional experience
Work History
Sales Associate/Sales Manager
Jacksonville Chrysler Jeep Dodge Ram Baymeadows
Arlington
01.2023 - 01.2024
- Qualified guests, selected a vehicle that would meet their needs/requirements
- Demonstrated vehicle options, negotiated deal, closed deal, delivered vehicle
- Promoted to Sales Manager
- My primary obligation is to interview, hire and train the new staff as well as the current staff
- One of my other duties is negotiating and closing deals on the sales floor
Workplace Planning Associate
Fidelity Investments
01.2023 - 12.2023
- Guide inactive and active 401(k) participants through all their available options while introducing them to our services
- Connect with current clients to build effective relationships through calling and engaging warm leads
- Taking consultative inbound calls from current customers
Advanced Client Solutions Specialist
Bank Of America
01.2022 - 12.2023
- Fast paced call center environment, specializing in consultative sales and customer service
- My role is to service client requests and provide solutions to improve their relationship with the bank
- Incentive driven sales including new credit cards, checking, savings, auto loan, home mortgage and Merrill Lynch referrals
- Hit tier 2 bonus level for quarter 4 of 2022 while only being on the phones in December
- I was the top producer for sold credit cards in December 22
- Over 95% customer satisfaction
Finance Manager
Ridenow Powersports
Jacksonville
01.2020 - 12.2022
- Upon arrival immediately raised the Finance Departments ranking from a top 10 producer in the company to top 5 and #1 in Florida
- In 2021, led the store in profit per unit and product 4 months in a row and 6 months overall
Finance Manager
Subaru
Jacksonville
01.2017 - 12.2020
- Shattered the Companies monthly record for profit per vehicle in December 2017 earning a $5000 individual bonus
- In 2018 broke the companies Finance Department records for product penetration, profit per unit sold and best month and best year
- Exceeded previously set records in 2020 and 2021
Finance Manager
Chrysler Jeep Dodge Fiat
Jacksonville
01.2014 - 12.2017
- Charged with underwriting, processing, and funding loan applications for purchases of new and preowned vehicles
- In addition, sold warranty, maintenance, and insurance packages to clients
- Increased gross profit from $800 per vehicle sold to over $1400 PV
Underwriter
PHH Mortgage
Jacksonville
01.2009 - 12.2014
- Consistently one of the top Underwriters for the most loans reviewed per month maintaining strong relationships with the Originators and Processors
- Worked in concert with the Loan Originator, Processor, Closing Agent, and post-closing to ensure a smooth and positive customer experience, averaging 9.2 out of 10 on the customer satisfaction index
Finance Manager and Floor Manager
Chrysler Jeep Dodge Ram
Jacksonville
01.2004 - 12.2009
- Led the top performing sales team in the store
- Duties included, hiring, training and closing deals for both sales teams in the dealership
- After successfully leading my team I was promoted to Finance Manager
- As a Finance Manager I was tasked with attaining bank approvals for our clients, preparing all legal contracts and DMV paperwork
- My primary endeavor in this position was to sell warranty products to protect the clients vehicle from mechanical breakdowns, wheel, tire and paint damage
Education
Bachelor of Science - Sports Management
Kennesaw State University
Kennesaw, GA05-2001
Skills
- Customer service
- Sales negotiation
- Deal closing
- Employee training
- Consultative selling
- Lead generation
- Relationship building
- Team leadership
- Conflict resolution
- Performance evaluation
- Prospecting and telemarketing
- Verbal and written communication
- Client account management
Affiliations
- Assistant Men's Basketball Coach at SPSU 2000-2002
- DIrector of Heart And Hustle Basketball Club 2005-2008
- Director For Dwight Howard's D12 Warriors Elite Basketball Club 2008-2010
References
References available upon request.
Timeline
Sales Associate/Sales Manager
Jacksonville Chrysler Jeep Dodge Ram Baymeadows
01.2023 - 01.2024
Workplace Planning Associate
Fidelity Investments
01.2023 - 12.2023
Advanced Client Solutions Specialist
Bank Of America
01.2022 - 12.2023
Finance Manager
Ridenow Powersports
01.2020 - 12.2022
Finance Manager
Subaru
01.2017 - 12.2020
Finance Manager
Chrysler Jeep Dodge Fiat
01.2014 - 12.2017
Underwriter
PHH Mortgage
01.2009 - 12.2014
Finance Manager and Floor Manager
Chrysler Jeep Dodge Ram
01.2004 - 12.2009
Bachelor of Science - Sports Management
Kennesaw State University
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