Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael McCormick

Apple Valley,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Self Employed Handyman

Mikes Handyman Service
02.2021 - Current
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.

Package Handler Lead

FED-X Ground
11.2019 - 01.2021
  • Followed safety regulations to maintain safe work environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Inside Account Executive

Paramount Residential Mortgage Group (PRMG)
10.2018 - 06.2019
  • Increased client satisfaction by building strong relationships and providing exceptional customer service.
  • Generated new business leads through strategic prospecting and cold calling.
  • Improved account retention by addressing client concerns promptly and offering tailored solutions.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

CDL Class A Driver

Trillium Driving Solutions
06.2017 - 10.2018
  • Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Ensured vehicle safety with regular maintenance checks, resulting in reduced breakdowns and increased reliability.
  • Maintained timely deliveries by effectively managing schedules and prioritizing tasks according to client needs.
  • Verified contents of inventory loads against Bills of Lading.
  • Dropped and hooked trailers and changed configuration of equipment.

CDL Class A Driver

Legacy Trucking
08.2016 - 06.2017
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

CDL Class A Driver

Frontier and Dedicated Trucking
01.2012 - 04.2016
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed thorough pre-trip inspections to identify potential issues before hitting the road, promoting vehicle longevity and reducing downtime.
  • Maintained timely deliveries by effectively managing schedules and prioritizing tasks according to client needs.
  • Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for CDL Class A drivers.
  • Verified contents of inventory loads against Bills of Lading.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.

Education

GED -

South Hills H.S.

Majored in Culinary Arts -

Orange Coast College

Skills

  • Creativity
  • Organization
  • Customer Relations
  • Team Leadership
  • Verbal and written communication
  • Good Judgment
  • Professional and Courteous

Certification

Real Estate License

Home Inspector Certification

Commercial Drivers License (class A)

Timeline

Self Employed Handyman

Mikes Handyman Service
02.2021 - Current

Package Handler Lead

FED-X Ground
11.2019 - 01.2021

Inside Account Executive

Paramount Residential Mortgage Group (PRMG)
10.2018 - 06.2019

CDL Class A Driver

Trillium Driving Solutions
06.2017 - 10.2018

CDL Class A Driver

Legacy Trucking
08.2016 - 06.2017

CDL Class A Driver

Frontier and Dedicated Trucking
01.2012 - 04.2016

GED -

South Hills H.S.

Majored in Culinary Arts -

Orange Coast College

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Michael McCormick