Michael McCrary
Athens,Alabama
Summary
- Secret Security Clearance – Active. Over 25Years experience in the Computer Information Technology field (IT). Worked as Systems Administrator, Desktop Support, and Electronics Technician on various IT Programs for the US Army and NASA. Knowledge using debug and development tools to isolate system Hardware and Software failures. Six Years of Team/Project lead experience with delivering results and solving problems. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 25 Years of progressive IT experience. Excellent written and verbal communication, organization, and customer service skills.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Secret Security
- Clearance – Active
- Over 25Years experience in the Computer Information Technology field (IT)
- Worked as Systems Administrator, Desktop Support, and Electronics Technician on various IT Programs for the US Army and NASA
- Knowledge using debug and development tools to isolate system Hardware and Software failures
- Six Years of Team/Project lead experience with delivering results and solving problems
- Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach
- Highly effective at problem solving and decision making
- 25 Years of progressive IT experience
- Excellent written and verbal communication, organization, and customer service skills.
SYSTEMS ADMINISTRATOR
Alcyon Incorporation
01.2007 - 01.2015
- Supporting Redstone Arsenal HQ-AMC
- Break/ Fix repair of Dell and HP Computers, Laptops and Printers Break / Fix repair of Clear Cube Blade Servers Reimaging of Computers to AMCHQ desktop standards
- Performed Software and Hardware repairs on Dell computers Assigned Administrative rights to users
- Provided Relocation of users Computers to new locations due to mission reassignments
- Responsible for customers Video Tele Conferencing Setups Responsible for customers Data backups and Migrations Responsible for New software installations and upgrades Provided Logins and Access to users
- Setup new users Accounts
- Setup new users Computer equipment.
- Administered quality customer service to in-house staff and satisfied concerns.
- Conducted comprehensive system audits on regular basis.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Integrated and updated software products to boost system compatibility.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Detailed upcoming software upgrades and system sprints to team members.
- Deployed antivirus and security solutions throughout entire system network.
- Orchestrated integration and communication of software upgrades.
DESKTOP SUPPORT TECHNICIAN/System Administrator
Boeing, Dell Computers
02.2006 - 01.2007
- Break/ Fix repair of Laptops and Printers Performed Software and Hardware repairs on Dell Products
- Reimaging of Computers to Boeing Commercial standards Assigned Administrative rights to users
- Provided Logins and Access to users Ability to remotely repair Users Computers
- Provided professional and personal assistance to clients in answering inquiries, locating Information and analyzing technical requirements Provided direct customer service and technical support to users as required via phone, e-mail and/or in person
- Provided Relocation of users Computers to new locations due to mission reassignments
- Effectively utilized enterprise tools such as Remedy, Cisco Works and Active Directory
- Responsible for New software installations and upgrades Provided users with Hardware upgrades support
- IMACD support for Huntsville Boeing Campus Responsible for customers Data backups and Migrations.
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of games.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Deployed [Type] devices across multiple facilities, connecting hardware to central [Type] network hubs for multi-site interconnectivity.
- Enhanced helpdesk ticketing system, resulting in [Number]% reduction in support call turnaround time.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
INTEGRATION/SUPPORT, FIELD SERVICE ENGINEER / COMPUTER HARDWARE ANALYST
Diebold Systems
03.1991 - 04.2006
- DE installer / Rein staller
- Micom Department of Defense project offices Duties include:
- Troubleshooting, upgrade and repair of multi vendors Servers, Desktops, Laptops and Printers
- Appointed to provide support for high priority mission critical computer related environments
- Received letters of commendation for support of several thousand end users due to extreme fast and courteous customer relation's service Provided system integration for software, and hardware devices to enhance overall functionality
- Provided relocation of end users computers to new locations due to mission reassignments
- Developed a reputation for quick responses to trouble tickets, prioritizing user requests, and resolving complex issues
- Often requested for by name!
- Planning and testing hardware upgrades
- Provided 1st level hardware support for mission critical servers Provided Dell Technical Warranty support for Dell PowerEdge Servers, Laptops and Desktops
- Provided customers with technical assistance with new Equipment purchases
- Coordinated with end users on mission critical servers to ensure that certain parts were stocked and readily available to decrease downtime! Provided training classes to co-workers after receiving Professional Training
- Assisted Customers with new equipment purchases after original equipment was uneconomical to repair
- Provided 24 hour on – call coverage
- LAN ROOM RELOCATION ADMINISTRATOR, Responsibilities included De-installation / Re- installation of, Offices LAN Rooms Nation Wide
- Disassembled entire network, packaged, and shipped equipment Reassembled entire LAN room under critical time restraints
- Supervised crew of Computer movers with desktops, servers and printers’ movement from old Social Security site to new site, coordinated with several contractors to ensure overall operation was on schedule Reconfigured Token Ring network to Ethernet rewired entire LAN with CAT- 5 cabling with Social Security Specifications.
SYSTEM ADMINISTRATOR III
Vista Technical Services
03.2015 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Worked with users to determine areas of technology in need of improved usability
- Established network specifications and analyzed workflow, access, information and security requirements
- Implemented corrective plans of action for network availability, utilization and latency
- Provisioned new software and hardware for use according to internal business and security policies
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Achieved customer satisfaction rate while administering systems
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Obtained and evaluated information about new systems, peripherals and software technology
- Purchased, setup and installed new computers
- Deployed devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, devices and software to set up workstations for employees
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Retained existing clients and developed new accounts by extending high quality and efficient support service
- Devised solutions to operations issues related to Systems and Software, working closely via phone, email, live chat and web teleconference
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provisioned new software and hardware for use, following established security policies.
- Migrated data from legacy system to [Software] databases.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Integrated and updated software products to boost system compatibility.
- Detailed upcoming software upgrades and system sprints to team members.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Purchased, setup and installed new computers.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Enhanced helpdesk ticketing system, resulting in [Number]% reduction in support call turnaround time.
- Worked with various systems, software and peripherals and various types of games.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
FIELD SERVICE ENGINEER
Lockheed Martin, The NASA Odin
06.2007 - 06.2008
- Break/ Fix repair of Dell Computers, Laptops and Printers, HP Computers, Laptops Reimaging of Computers to NASA desktop standards
- Performed Software and Hardware repairs on Dell and HP Computers Assigned Administrative rights to users
- Provided the relocation of users Computers to new locations due to mission reassignments
- Responsible for customers Data backups and Migrations Responsible for customers Data backups and Migrations Responsible for New software installations and upgrades Provided Logins and Access to users.
DEBUG ELECTRONICS TECHNICIAN, SR. LEAD ELECTRONICS TECHNICIAN
SCI Systems
01.1984 - 01.1989
- Supervised 25 employees on various contracts
- Component level trouble shooting of various OEM's sub- assembly's PC boards
- Utilizing tools such as Oscilloscopes, Digital Meters, etc
- Also was responsible for product being shipped on time to Vendors.
Education
Associate of Applied Science - Computer Engineering Technology
Rets
Birmingham02.1983
Skills
- Computer Hardware / Software installation, Software integration, Hardware Troubleshooting, Maintenance and Configuration LAN Room De-installations/Re- installations
- VMWare Server Virtualization Fundamentals
- Army 365 Toolset
- Remedy Help Desk Package SMS Remote Tool
- Microsoft Exchange User Support
- Data Backups
- Maintenance and Troubleshooting Performance Monitoring and Optimization
- End-User Training Microsoft Excel Hardware Installation Time Management System Administration System Upgrades Program Installations Microsoft SharePoint Microsoft PowerPoint Microsoft Project Microsoft Visio
- Windows Computer Operating Systems
- Dell Desktops and laptops
- Clear Cube Zero Client Blade Servers and Zero Clients
- Gateway Servers, Desktops, and laptops
- Apple Macintosh Computers (All models)
- Toshiba Laptops and Desktops Various clone Desktop and laptop configurations
- All major brands of Printers Software:
- All Microsoft Windows Operating Systems and various other packages
- Windows 10 Active Directory
- Windows 2000 and 2003 Server
- Dell Open Manager
- Microsoft Visual Basic Microsoft Visio Systems Evaluation Setup and Installation
- Network Infrastructure Support Permissions and Access Control Mobile Device Management Adobe Photoshop
- Hardware Updating
- CompTIA Security Certification
- Diagnosis and Troubleshooting
- Update Configurations
- Analytical and Methodical
- Organizational Leadership
- Critical Thinking
- Windows Server 2003
- Microsoft Project
- Workstation Maintenance
- New Technology Integration
- System Upgrades
- Install Hardware
- Train Users
- Windows 95
Accomplishments
- Advance PC Hardware Maintenance Course Windows 2000 Hp 8550 Printers Understanding Network Fundamentals Cisco Products Sun 6800 Servers Understanding Networking Fundamentals Networking the Mac/Apple Computers Alcyon Incorporation June 2008 - Present Boeing Corporation Oct 2006 – March 2007
Certification
Windows 10 Certification CompTIA Network + Certification Dell Certified System Expert Certifications
CompTIA Security + Certification Certifications
Compaq/HP System Certifications STEPP STIG Certification
Smartphones and Tablets Wireless Security Training
Portable Electronic Devices and
Dell Diagnostics, Compaq/HP Diagnostics and Gateway Diagnostics, Dell Certified System Expert Program (DCSE) HP/ Compaq Hardware Certifications Apple / Macintosh Certification Training Hands on PC Networking LAN Troubleshooting MCSE Courses
Additional Information
Comptia NETWORK + CERTIFICATION
Timeline
SYSTEM ADMINISTRATOR III
Vista Technical Services
03.2015 - Current
FIELD SERVICE ENGINEER
Lockheed Martin, The NASA Odin
06.2007 - 06.2008
SYSTEMS ADMINISTRATOR
Alcyon Incorporation
01.2007 - 01.2015
DESKTOP SUPPORT TECHNICIAN/System Administrator
Boeing, Dell Computers
02.2006 - 01.2007
INTEGRATION/SUPPORT, FIELD SERVICE ENGINEER / COMPUTER HARDWARE ANALYST
Diebold Systems
03.1991 - 04.2006
DEBUG ELECTRONICS TECHNICIAN, SR. LEAD ELECTRONICS TECHNICIAN
SCI Systems
01.1984 - 01.1989
Secret Security
Associate of Applied Science - Computer Engineering Technology
Rets
Windows 10 Certification CompTIA Network + Certification Dell Certified System Expert Certifications
CompTIA Security + Certification Certifications
Compaq/HP System Certifications STEPP STIG Certification
Smartphones and Tablets Wireless Security Training
Portable Electronic Devices and
Dell Diagnostics, Compaq/HP Diagnostics and Gateway Diagnostics, Dell Certified System Expert Program (DCSE) HP/ Compaq Hardware Certifications Apple / Macintosh Certification Training Hands on PC Networking LAN Troubleshooting MCSE Courses
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