Michael McCray
Pembroke Pines
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Seasoned Manager focused on supporting emergency response and patient care needs in patient services. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations, and disaster response. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
6
6
years of post-secondary education
Work History
Disaster Recovery Specialist
FEMA
08.2021 - 03.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Florida Manager
Americare Rx
1 2019 - 12.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated performance against goals and implemented appropriate development plans.
Regional Manager
Testing Matters Toxicology
12.2017 - 08.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed promotional plans to complement national sales initiatives.
Director of Healthcare
Physician Preferred Pharmacy
01.2016 - 12.2017
- Managed finances effectively, consistently meeting budget targets while maintaining high-quality services for patients.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
Director of Healthcare
Radiant Care Pharmacy
01.2011 - 12.2016
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed finances effectively, consistently meeting budget targets while maintaining high-quality services for patients.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Operations
New Era Pharmaceuticals
01.2013 - 12.2015
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
President
Priority 1 Pharmacy
11.2002 - 10.2009
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Championed corporate social responsibility initiatives, fostering goodwill within the community and industry.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Director of Healthcare
AIMS Rx
01.1999 - 04.2002
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed finances effectively, consistently meeting budget targets while maintaining high-quality services for patients.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Manager of Operations
Cullen Infusion Pharmacy
04.1995 - 01.1998
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Pharmacy Technician
Home Healthcare Pharmacy - Coral Gables, FL
07.1988 - 07.1991
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume Infusion pharmacy environment.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Research Assistant
Mt Sinai Medical Center
01.1986 - 12.1988
- Coordinated and managed laboratory projects and experiments.
- Assisted scientists by collecting and organizing laboratory data.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Collaborated with researchers and scientists to design and execute experiments.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Participated in lab meetings and project presentations.
- Participated in research projects by designing and executing experiments.
Pharmacy Technician
Mt Sinai Medical Center
01.1984 - 12.1986
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Super X Drugs
01.1984 - 12.1984
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Veterans Administration
01.1983 - 12.1984
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Science - Health Services Administration
Keiser University
Pembroke Pines, FL 05.2020 - Current
No Degree - Pre-Medicine
Florida International University
Miami, FL 05.1986 - 05.1987
No Degree - Pre-Medicine
Florida Memorial University
Miami, FL 05.1983 - 05.1984
Skills
Management
Accomplishments
Publications: American Journal of Pathology, Journal of Applied Phsyiology
Timeline
Disaster Recovery Specialist
FEMA
08.2021 - 03.2022
Bachelor of Science - Health Services Administration
Keiser University
05.2020 - Current
Regional Manager
Testing Matters Toxicology
12.2017 - 08.2018
Director of Healthcare
Physician Preferred Pharmacy
01.2016 - 12.2017
Director of Operations
New Era Pharmaceuticals
01.2013 - 12.2015
Director of Healthcare
Radiant Care Pharmacy
01.2011 - 12.2016
President
Priority 1 Pharmacy
11.2002 - 10.2009
Director of Healthcare
AIMS Rx
01.1999 - 04.2002
Manager of Operations
Cullen Infusion Pharmacy
04.1995 - 01.1998
Pharmacy Technician
Home Healthcare Pharmacy - Coral Gables, FL
07.1988 - 07.1991
No Degree - Pre-Medicine
Florida International University
05.1986 - 05.1987
Research Assistant
Mt Sinai Medical Center
01.1986 - 12.1988
Pharmacy Technician
Mt Sinai Medical Center
01.1984 - 12.1986
Pharmacy Technician
Super X Drugs
01.1984 - 12.1984
No Degree - Pre-Medicine
Florida Memorial University
05.1983 - 05.1984
Pharmacy Technician
Veterans Administration
01.1983 - 12.1984
Florida Manager
Americare Rx
1 2019 - 12.2019