Michael McCubbin
Kansas City,MO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Manager of Operations
Icon Experiences
12.2023 - Current
- Developed and executed successful social media campaigns across multiple platforms to increase brand awareness and drive traffic to the company's website
- Managed and grew the company's social media accounts by creating engaging content, monitoring analytics, and implementing social media best practices
- Collaborated with cross-functional teams to develop and execute integrated marketing campaigns that leveraged social media to meet business objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
CubsQ
01.2015 - Current
- Developed and executed content marketing strategies that leveraged social media to drive traffic, engagement, and conversions
- Produced high-quality, engaging content for social media, email marketing, and the company's blog.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Restaurant Manager
Lodo's Bar & Grill
08.2012 - 01.2015
- Led the development and implementation of the company's digital marketing strategy, including social media marketing, email marketing, and paid advertising
- Analyzed and reported on the performance of digital marketing campaigns, using data-driven insights to optimize and improve campaign effectiveness.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
BA in Business Administration -
University of Colorado at Denver
01.2003
Skills
- Content creation
- Analytics
- Communication
- Creativity
- Strategic thinking
- Content scheduling
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
Timeline
Manager of Operations
Icon Experiences
12.2023 - Current
General Manager
CubsQ
01.2015 - Current
Restaurant Manager
Lodo's Bar & Grill
08.2012 - 01.2015
BA in Business Administration -
University of Colorado at Denver