Michael McCullough
Derwood,MD
Summary
Successful operations assistant with broad knowledge in administrative tasks, project management and team coordination. Strengths include problem-solving, multitasking, and adaptability to fast-paced environments. Proven ability to streamline office operations and enhance productivity through implementing improved workflow procedures. Skilled at optimizing resources, reducing costs and improving overall efficiencies for greater organizational effectiveness.
Overview
31
31
years of professional experience
Work History
Operations Assistant
Dick's Sporting Goods, Inc
Rockville, MD
11.2022 - Current
- Reviewed and updated existing operational policies and procedures regularly.
- Developed customer service policies, procedures and standards for operational teams.
Loan Officer
The Mortgage Link
Rockville, MD
06.2020 - 12.2022
- Analyzed financial data to determine the feasibility of granting loans.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Monitored changes in relevant federal regulations related to lending practices.
Home Instructor
Top To Bottom Home Inspection
Gaithersburg, MD
08.2015 - 04.2020
- Identified safety issues such as mold, asbestos or lead-based paint hazards.
- Assessed the overall condition of doors, windows, siding and other exterior components.
- Examined decks, porches and balconies for structural soundness.
- Tested smoke detectors, carbon monoxide alarms and fire extinguishers for functionality.
- Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
- Documented findings in detailed reports that included photographs and diagrams.
Stay at Home Parent
Nonesuch
Derwood, MD
03.2005 - 07.2015
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Gunners Mate
U.S. Navy Active Duty
Mayport, FL
04.1993 - 02.2005
- Trained personnel in proper handling techniques of ordnance material while following safety regulations.
- Supervised personnel performing maintenance on armament equipment.
- Performed maintenance on small arms and machine guns, including disassembly and reassembly, cleaning, lubrication, and adjustment.
- Monitored performance levels of weapons systems during exercises or operations at sea.
Education
Bachelor of Science - Workforce Education
Southern Illinois University Carbondale
Carbondale, IL12-2006
Skills
- Policy and Procedure Adherence
- Document Management
- Meeting planning
- Professional and Friendly
- Inventory Management
- Onboarding and Orientation
Timeline
Operations Assistant
Dick's Sporting Goods, Inc
11.2022 - Current
Loan Officer
The Mortgage Link
06.2020 - 12.2022
Home Instructor
Top To Bottom Home Inspection
08.2015 - 04.2020
Stay at Home Parent
Nonesuch
03.2005 - 07.2015
Gunners Mate
U.S. Navy Active Duty
04.1993 - 02.2005
Bachelor of Science - Workforce Education
Southern Illinois University Carbondale