Michael McCurdy
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technician
TotalPC
06.2011 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
Data Analyst
RaterLabs
08.2019 - 03.2024
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Documented effective and replicable methods for extracting data and organizing data sources.
CEO
Mcdrusca Lawn Care
03.2012 - 02.2017
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Negotiated contracts with vendors to secure competitive pricing on materials and equipment necessary for service delivery.
- Managed day-to-day business operations.
- Conducted regular site inspections to assess overall quality control standards being met throughout service delivery process.
Education
Bachelor of Science - Computer Software And Media Applications
Daytona State College
Daytona Beach, FL05.2026
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
Certification
- Certified Microsoft Office Specialist
- Certified Adobe Photoshop CS4
Timeline
Data Analyst
RaterLabs
08.2019 - 03.2024
CEO
Mcdrusca Lawn Care
03.2012 - 02.2017
IT Technician
TotalPC
06.2011 - Current
Bachelor of Science - Computer Software And Media Applications
Daytona State College